Tech-tied or tongue-tied? Technological versus social trouble in relational video calling: Thursday 3pm, Pikake 3, Hawaii International Conference on System Sciences (HICSS) 46. The title in the HICSS program is the original draft title: Techs, ties, and video chat: Technological trouble as a conversational resource in online relationships.
Maintaining a relationship via video calling requires intertwining relational and technological talk. Using detailed qualitative analysis of transcripts from naturalistic recordings of couples in a video calling field trial, this paper explores how couple members use the possibility of technological distortion as a resource for negotiating around the problem of inattentive or inappropriate responses. Inattention may be cast as technological trouble, and, conversely, the technology can be blamed for an apparently relationally inappropriate response. It is argued that research on technologically mediated relationship creation and maintenance should not treat technology as simply a container of relationships or a variably rich transmission system for relational material. Rather, mediation should be explored as a fundamental participant concern in online relationship research.
- Rintel, S. (2013). Video Calling in Long-Distance Relationships: The Opportunistic use of Audio/Video Distortions as a Relational Resource. The Electronic Journal of Communication / La Revue Electronic de Communication (EJC/REC) Special issue on Videoconferencing in Practice: 21st Century Challenges. 22 (1) [Format: Local PDF of pre-publication version]
- Rintel, E. Sean. 2010. Conversational management of network trouble perturbations in personal videoconferencing. In Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction (OZCHI ’10) (pp. 304-311). doi:10.1145/1952222.1952288 [Format: Local PDF of proceedings version]
- Rintel, S. 2007. Maximizing environmental validity: remote recording of desktop videoconferencing. In Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability (HCI’07) (pp. 911-920). doi:10.1007/978-3-540-73105-4_100 [Format: Local PDF of proceedings version]