I commented on 612 ABC Brisbane Drive radio about email overload in a segment titled Email: Do you love it or loathe it?
I once again argued that the reason we are in a state of email overload is that we are using email for too many tasks instead of fitting the tool to the task. I also made a point, taken from my friend David King at Vue Consulting, that email should be something we control, not that controls us. The best things we can do to control email are to handle each email only once and to turn off notifications, so that we choose when to see it.
Hear the full interview with Tim Cox at Ruisse, E. (2013, March 27). Email: Do you love it or loathe it? 612 ABC Drive (Online).
See also my previous comments about email, including a list of tools for tasks that should be moved out of email.