{ "aboutThisFile": { "whatThisIs": "A catalogue of every publication by Sean Rintel listed on seanrintel.com (106 papers), grouped by research area, newest first.", "howToUse": [ "1. To find papers, read the catalogue https://seanrintel.com/publications/index.json (every publication: authors, year, venue, DOI, page, a one-paragraph takeaway, and the research-brief JSON where there is one).", "2. For one paper, read its research brief JSON (https://seanrintel.com/publications/.json) before the paper itself. Its 'aboutThisFile' block explains the fields: what is verbatim, how quotes and numbers were checked against the full text, how page locations work and how to cite.", "3. For anything the brief does not cover, read the paper: the JSON's 'fullTextSources' lists free versions first. Microsoft Research PDF links often return HTTP 504 to automated fetchers, so try the other sources first.", "4. Some papers have no brief (for example the Microsoft New Future of Work reports): their page has the abstract and links, and the reports are best read on Microsoft Research.", "5. Cite the paper (DOI where given) and name every author, not just Sean Rintel." ], "howBriefsAreMade": "Research briefs are prepared with AI assistance (Claude, by Anthropic) and published by Sean Rintel. They are not the authors' published text.", "fields": "takeaway: the site's plain-language synthesis of the paper (not the authors' wording). researchBrief: structured, verified summary JSON for that paper. abstract: the authors' own abstract (given only where there is no brief)." }, "author": { "name": "Sean Rintel", "url": "https://seanrintel.com/", "sameAs": [ "https://orcid.org/0000-0003-0840-0546", "https://scholar.google.com/citations?user=xc25GRgAAAAJ", "https://www.microsoft.com/en-us/research/people/serintel/", "https://www.linkedin.com/in/seanrintel" ] }, "researchAreas": [ { "name": "Meeting Intentionality & AI", "papers": 7 }, { "name": "Cognition, AI, & The Future of Work", "papers": 22 }, { "name": "Video Meeting Design", "papers": 15 }, { "name": "Enterprise Freelancing", "papers": 2 }, { "name": "Telepresence Robots", "papers": 10 }, { "name": "Hybrid Work & Meetings", "papers": 10 }, { "name": "Avatars & Extended Reality", "papers": 6 }, { "name": "Future of Work & Pandemic", "papers": 4 }, { "name": "Technology & Relationships", "papers": 17 }, { "name": "Conversation Analysis & Discourse", "papers": 6 }, { "name": "Internet & Digital Culture", "papers": 7 } ], "publications": [ { "title": "Nudging Attention to Workplace Meeting Goals: A Large-Scale, Preregistered Field Experiment", "authors": [ "Lev Tankelevitch", "Ava Elizabeth Scott", "Nagaravind Challakere", "Payod Panda", "Sean Rintel" ], "year": 2026, "venue": "CHI 2026", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/nudging-attention-to-workplace-meeting-goals-a-large-scale-preregistered-field-experiment.html", "doi": "https://doi.org/10.1145/3772318.3791199", "researchBrief": "https://seanrintel.com/publications/nudging-attention-to-workplace-meeting-goals-a-large-scale-preregistered-field-experiment.json", "takeaway": "Brief goal-reflection surveys can build meeting intentionality whether they come before and after meetings or only after. Either way, people reported clearer, better-communicated goals, and most felt their meetings improved, perhaps because repeated reflection acted as micro-training. Adding pre-meeting prompts brought no further measurable gain in rated effectiveness." }, { "title": "Are We On Track? AI-Assisted Active and Passive Goal Reflection During Meetings", "authors": [ "Xinyue Chen", "Lev Tankelevitch", "Rishi Vanukuru", "Ava Elizabeth Scott", "Payod Panda", "Sean Rintel" ], "year": 2025, "venue": "CHI 2025", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/are-we-on-track-ai-assisted-active-and-passive-goal-reflection-during-meetings.html", "doi": "https://doi.org/10.1145/3706598.3714052", "researchBrief": "https://seanrintel.com/publications/are-we-on-track-ai-assisted-active-and-passive-goal-reflection-during-meetings.json", "takeaway": "During meetings, AI-assisted goal reflection can support meeting intentionality (knowing why you meet), because people felt explicit goals help them spot drift. Passive goal displays were easily overlooked, though, and direct questions risked interrupting the meeting." }, { "title": "Designing Interfaces that Support Temporal Work Across Meetings with Generative AI", "authors": [ "Rishi Vanukuru", "Payod Panda", "Xinyue Chen", "Ava Elizabeth Scott", "Lev Tankelevitch", "Sean Rintel" ], "year": 2025, "venue": "DIS2025", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/designing-interfaces-that-support-temporal-work-across-meetings-with-generative-ai.html", "doi": "https://doi.org/10.1145/3715336.3735833", "pdf": "https://seanrintel.com/publications/designing-interfaces-that-support-temporal-work-across-meetings-with-generative-ai.pdf", "researchBrief": "https://seanrintel.com/publications/designing-interfaces-that-support-temporal-work-across-meetings-with-generative-ai.json", "takeaway": "Meeting intentionality spans a series of meetings. People's temporal work (looking back and ahead) links them, yet today's tools cover only a narrow slice of time. So generative AI should carry goals and context between meetings, for example through instant recaps, handoffs to the next meeting and project browsers." }, { "title": "What Does Success Look Like? Catalyzing Meeting Intentionality with AI-Assisted Prospective Reflection", "authors": [ "Ava Elizabeth Scott", "Lev Tankelevitch", "Payod Panda", "Rishi Vanukuru", "Xinyue Chen", "Sean Rintel" ], "year": 2025, "venue": "CHIWORK 2025", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/what-does-success-look-like-catalyzing-meeting-intentionality-with-ai-assisted-prospective-reflection.html", "doi": "https://doi.org/10.1145/3729176.3729204", "pdf": "https://seanrintel.com/publications/what-does-success-look-like-catalyzing-meeting-intentionality-with-ai-assisted-prospective-reflection.pdf", "researchBrief": "https://seanrintel.com/publications/what-does-success-look-like-catalyzing-meeting-intentionality-with-ai-assisted-prospective-reflection.json", "takeaway": "Before meetings, AI can build meeting intentionality by coaching prospective reflection (asking why a meeting is needed, what success looks like and what could derail it). People clarified goals, prepared, shared agendas and rethought recurring meetings. It suits important, uncertain meetings, building a skill instant AI answers would bypass." }, { "title": "CoExplorer: Generative AI Powered 2D and 3D Adaptive Interfaces to Support Intentionality in Video Meetings", "authors": [ "Gun Woo (Warren) Park", "Payod Panda", "Lev Tankelevitch", "Sean Rintel" ], "year": 2024, "venue": "CHI EA 2024", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/coexplorer-generative-ai-powered-2d-and-3d-adaptive-interfaces-to-support-intentionality-in-video-meetings.html", "doi": "https://doi.org/10.1145/3613905.3650797", "pdf": "https://seanrintel.com/publications/coexplorer-generative-ai-powered-2d-and-3d-adaptive-interfaces-to-support-intentionality-in-video-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/coexplorer-generative-ai-powered-2d-and-3d-adaptive-interfaces-to-support-intentionality-in-video-meetings.json", "takeaway": "Before and during meetings, generative AI adaptive interfaces could support meeting intentionality by reducing effort. They could infer goals and implicit phases from the invitation, focus discussion where attendees disagree, and bring up apps and files, in 2D or VR, as talk changes phase." }, { "title": "Mental Models of Meeting Goals: Supporting Intentionality in Meeting Technologies", "authors": [ "Ava Elizabeth Scott", "Lev Tankelevitch", "Sean Rintel" ], "year": 2024, "venue": "CHI 2024", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/mental-models-of-meeting-goals-supporting-intentionality-in-meeting-technologies.html", "doi": "https://doi.org/10.1145/3613904.3642670", "pdf": "https://seanrintel.com/publications/mental-models-of-meeting-goals-supporting-intentionality-in-meeting-technologies.pdf", "researchBrief": "https://seanrintel.com/publications/mental-models-of-meeting-goals-supporting-intentionality-in-meeting-technologies.json", "takeaway": "People hold two mental models of meeting goals (meetings as means to an end, or as ends in themselves for connection and discovery). Misaligned goals can create tension between organizers and attendees, so meeting intentionality (knowing why you meet) needs tools that surface goals across the meeting lifecycle, from scheduling." }, { "title": "The CoExplorer Technology Probe: A Generative AI-Powered Adaptive Interface to Support Intentionality in Planning and Running Video Meetings", "authors": [ "Gun Woo (Warren) Park", "Payod Panda", "Lev Tankelevitch", "Sean Rintel" ], "year": 2024, "venue": "DIS 2024", "researchArea": "Meeting Intentionality & AI", "page": "https://seanrintel.com/publications/the-coexplorer-technology-probe-a-generative-ai-powered-adaptive-interface-to-support-intentionality-in-planning-and-running-video-meetings.html", "doi": "https://doi.org/10.1145/3643834.3661507", "researchBrief": "https://seanrintel.com/publications/the-coexplorer-technology-probe-a-generative-ai-powered-adaptive-interface-to-support-intentionality-in-planning-and-running-video-meetings.json", "takeaway": "Generative AI can ease meeting intentionality (knowing why you meet). From the invitation, AI can generate a goal, meeting phases and a poll of where attendees agree, focusing discussion on differences. Then an adaptive interface can open apps and files as talk changes phase." }, { "title": "Goals as First-Class Abstractions in Human-AI Collaboration", "authors": [ "Lev Tankelevitch", "Sean Rintel" ], "year": 2026, "venue": "AutomationXP26 Workshop, CHI 2026", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/goals-as-first-class-abstractions-in-human-ai-collaboration.html", "researchBrief": "https://seanrintel.com/publications/goals-as-first-class-abstractions-in-human-ai-collaboration.json", "takeaway": "Goals should be first-class abstractions that people and AI agents share and work from, because as AI takes over production, human work shifts to planning, orchestrating and evaluating around goals. Generative AI makes this feasible by handling fuzzy, evolving goals, and meeting intentionality shows the payoff of articulating them upfront." }, { "title": "Learning behavior accounts for background-related advantage in AI-assisted education", "authors": [ "Jingwei Yi", "Yueqi Xie", "Jiyan He", "Rui Ye", "Junming Huang", "Bin Zhu", "Sean Rintel", "Yu Xie", "Xing Xie", "Fangzhao Wu" ], "year": 2026, "venue": "arXiv", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/learning-behavior-accounts-for-background-related-advantage-in-ai-assisted-education.html", "researchBrief": "https://seanrintel.com/publications/learning-behavior-accounts-for-background-related-advantage-in-ai-assisted-education.json", "takeaway": "University students who engage with AI proactively and critically (trying problems before asking and checking its answers) score higher on later AI-free exams. Because better-prepared students do this more, equal access may yield unequal learning." }, { "title": "Metacognitive Scaffolds Create Productive Friction for AI-Assisted Knowledge Work", "authors": [ "Viktor Kewenig", "Lev Tankelevitch", "Sean Rintel", "Advait Sarkar", "Abigail Sellen" ], "year": 2026, "venue": "arXiv", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/metacognitive-scaffolds-create-productive-friction-for-ai-assisted-knowledge-work.html", "researchBrief": "https://seanrintel.com/publications/metacognitive-scaffolds-create-productive-friction-for-ai-assisted-knowledge-work.json", "takeaway": "Metacognitive scaffolds (prompts to set goals and break down a task before AI drafts anything) improve people's work and their later prompting. This productive friction feels harder, because people must analyse the task and decide for themselves, but seems to pay off through deeper engagement." }, { "title": "Stund: Activity-Enriched Collaborative Workspaces Mediated by Artificial Intelligence", "authors": [ "Marcel Borowski", "Janus Bager Kristensen", "Payod Panda", "Sean Rintel", "Niklas Elmqvist", "Jens Emil Sloth Grønbæk", "Clemens Nylandsted Klokmose" ], "year": 2026, "venue": "UIST 2026", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/stund-activity-enriched-collaborative-workspaces-mediated-by-artificial-intelligence.html", "researchBrief": "https://seanrintel.com/publications/stund-activity-enriched-collaborative-workspaces-mediated-by-artificial-intelligence.json", "takeaway": "Collaborative software can become malleable by remembering how work happened. When every voice, video and edit leaves a trace that AI can query, history becomes working material. Teams could build tools mid-meeting, like replaying talk behind a spreadsheet edit or catching up a returning colleague." }, { "title": "Tools for Thought: Understanding, Protecting, and Augmenting Human Cognition with Generative AI — From Vision to Implementation", "authors": [ "Zelun Tony Zhang", "Nick von Felten", "Leon Reicherts", "Lev Tankelevitch", "Zhitong Guan", "Sean Rintel", "Yue Fu", "Jessica He", "Kenneth Holstein", "Advait Sarkar", "Gonzalo Ramos", "Anuschka Schmitt", "Anjali Singh", "Haotian Li", "Srishti Palani", "Peter Dalsgaard" ], "year": 2026, "venue": "CHI 2026", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/tools-for-thought-understanding-protecting-and-augmenting-human-cognition-with-generative-ai-from-vision-to-implementation.html", "researchBrief": "https://seanrintel.com/publications/tools-for-thought-understanding-protecting-and-augmenting-human-cognition-with-generative-ai-from-vision-to-implementation.json", "takeaway": "Generative AI can be a tool for thought (protecting and augmenting reasoning rather than only speeding work), but that means judging tools by how they change thinking, not just output." }, { "title": "Dynamic Prompt Middleware: Contextual Prompt Refinement Controls for Comprehension Tasks", "authors": [ "Ian Drosos", "Jack Williams", "Advait Sarkar", "Nicholas Wilson", "Sean Rintel", "Payod Panda" ], "year": 2025, "venue": "CHIWORK 2025", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/dynamic-prompt-middleware-contextual-prompt-refinement-controls-for-comprehension-tasks.html", "pdf": "https://seanrintel.com/publications/dynamic-prompt-middleware-contextual-prompt-refinement-controls-for-comprehension-tasks.pdf", "researchBrief": "https://seanrintel.com/publications/dynamic-prompt-middleware-contextual-prompt-refinement-controls-for-comprehension-tasks.json", "takeaway": "Ephemeral UI (controls an AI generates fresh for each prompt) can help people steer AI explanations. Knowledge workers rated this dynamic prompt middleware more effective than fixed controls and said it eased context-giving and prompted reflection. But how the AI would apply an option often stayed hard to predict." }, { "title": "Effects of LLM Use and Note-Taking On Reading Comprehension and Memory: A Randomised Experiment in Secondary Schools", "authors": [ "Pia Kreijkes", "Viktor Kewenig", "Martina Kuvalja", "Mina Lee", "Jake Hofman", "Sylvia Vitello", "Abigail Sellen", "Sean Rintel", "Daniel G. Goldstein", "David Rothschild", "Lev Tankelevitch", "Tim Oates" ], "year": 2025, "venue": "Computers & Education", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/effects-of-llm-use-and-note-taking-on-reading-comprehension-and-memory-a-randomised-experiment-in-secondary-schools.html", "doi": "https://doi.org/10.1016/j.compedu.2025.105514", "researchBrief": "https://seanrintel.com/publications/effects-of-llm-use-and-note-taking-on-reading-comprehension-and-memory-a-randomised-experiment-in-secondary-schools.json", "takeaway": "Secondary-school students learning from history texts understood and remembered more three days later when they took notes, alone or alongside an AI chatbot, than when using the chatbot alone. The chatbot possibly did the summarising work for them, yet students enjoyed it more and found it easier." }, { "title": "Microsoft New Future of Work Report 2025", "authors": [ "Jenna Butler", "Sonia Jaffe", "Rebecca Janßen", "Nancy Baym", "Brent Hecht", "Jake Hofman", "Sean Rintel", "Bahar Sarrafzadeh", "Abigail Sellen", "Mihaela Vorvoreanu", "Jaime Teevan", "Mohammed Alsobay", "Liz Ankrah", "Stephanie Beers", "Megan Benzing", "Mia Bruch", "Zana Buçinca", "Mar Carpanelli", "Amelia Cole", "Scott Counts", "Madeleine Daepp", "Justin Edwards", "Alex Farach", "Daniel G. Goldstein", "Mary L. Gray", "Javier Hernandez", "Eric Horvitz", "Nicole Immorlica", "Kori Inkpen", "Shamsi Iqbal", "Manasa Jagadeesh", "Siân Lindley", "Brendan Lucier", "Nicolai Marquardt", "Mercy Muchai", "Ambrita Nand", "Alexandra Olteanu", "Jacki O'Neill", "Max Peterschmidt", "Christian Poelitz", "Rabeeza", "Nathalie Henry Riche", "Advait Sarkar", "Sunayana Sitaram", "Amanda Snellinger", "Jina Suh", "John Tang", "Lev Tankelevitch", "Kiran Tomlinson", "Anne Trapasso", "Adam D. Troy", "Gaurav Verma", "Jack Williams", "Jordana Young", "Ben Zorn" ], "year": 2025, "venue": "MSR-TR-2025-58", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/new-future-of-work-report-2025.html", "pdf": "https://seanrintel.com/publications/new-future-of-work-report-2025.pdf", "abstract": "Note from Chief Scientist and editor Jaime Teevan:As you sit down to read the 2025 New Future of Work report, it’s worth pausing to consider the thread that ties the past five years of reports together. Theinaugural New Future of Work report(opens in new tab), published in 2021, focused on new ways people could work without relying on colocation as a key productivity tool.The second, in 2022(opens in new tab), centered on the reintroduction of physical offices and the emergence of hybrid work.In 2023(opens in new tab), we explored how large language models could reshape everyday work, and,in 2024(opens in new tab), how those advances moved from promise to real‑world impact.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "The Impact of Generative AI on Critical Thinking: Self-Reported Reductions in Cognitive Effort and Confidence Effects From a Survey of Knowledge Workers", "authors": [ "Hao-Ping (Hank) Lee", "Advait Sarkar", "Lev Tankelevitch", "Ian Drosos", "Sean Rintel", "Richard Banks", "Nicholas Wilson" ], "year": 2025, "venue": "CHI 2025", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/the-impact-of-generative-ai-on-critical-thinking-self-reported-reductions-in-cognitive-effort-and-confidence-effects-from-a-survey-of-knowledge-workers.html", "doi": "https://doi.org/10.1145/3706598.3713778", "pdf": "https://seanrintel.com/publications/the-impact-of-generative-ai-on-critical-thinking-self-reported-reductions-in-cognitive-effort-and-confidence-effects-from-a-survey-of-knowledge-workers.pdf", "researchBrief": "https://seanrintel.com/publications/the-impact-of-generative-ai-on-critical-thinking-self-reported-reductions-in-cognitive-effort-and-confidence-effects-from-a-survey-of-knowledge-workers.json", "takeaway": "Generative AI saves knowledge workers effort but can cost critical engagement. Critical thinking shifts from doing tasks to stewarding them (verifying and integrating AI output). Trusting the AI goes with less reported critical thinking and self-confidence with more, and people skip scrutiny on tasks that seem unimportant." }, { "title": "The New Calculator? Practices, Norms, and Implications of Generative AI in Higher Education", "authors": [ "Auste Simkute", "Viktor Kewenig", "Abigail Sellen", "Sean Rintel", "Lev Tankelevitch" ], "year": 2025, "venue": "arxiv", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/the-new-calculator-practices-norms-and-implications-of-generative-ai-in-higher-education.html", "doi": "https://doi.org/10.48550/arXiv.2501.08864", "researchBrief": "https://seanrintel.com/publications/the-new-calculator-practices-norms-and-implications-of-generative-ai-in-higher-education.json", "takeaway": "Students' generative AI use is shaped by the university around them, not just the tool. Faced with unclear, plagiarism-focused guidelines and educators reluctant to discuss AI, students used it as tutor or assistant yet governed themselves by unspoken rules, some anxiously. Clearer, co-designed guidance and AI literacy training could help." }, { "title": "YES AND: A Generative AI Multi-Agent Framework for Enhancing Diversity of Thought in Individual Ideation for Problem-Solving Through Confidence-Based Agent Turn-Taking", "authors": [ "Pratik Ghosh", "Sean Rintel" ], "year": 2025, "venue": "CHI EA 2025", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/yes-and-a-generative-ai-multi-agent-framework-for-enhancing-diversity-of-thought-in-individual-ideation-for-problem-solving-through-confidence-based-agent-turn-taking.html", "doi": "https://doi.org/10.1145/3706599.3720142", "pdf": "https://seanrintel.com/publications/yes-and-a-generative-ai-multi-agent-framework-for-enhancing-diversity-of-thought-in-individual-ideation-for-problem-solving-through-confidence-based-agent-turn-taking.pdf", "researchBrief": "https://seanrintel.com/publications/yes-and-a-generative-ai-multi-agent-framework-for-enhancing-diversity-of-thought-in-individual-ideation-for-problem-solving-through-confidence-based-agent-turn-taking.json", "takeaway": "Working alone, people can lack the diversity of thought a group brings. AI expert personas could fill that gap, brainstorming with one person by borrowing turn-taking from conversation analysis and 'yes, and' from improv. In the YES AND prototype, each persona speaks only when confident of adding something new." }, { "title": "\"It's like a rubber duck that talks back\": Understanding Generative AI-Assisted Data Analysis Workflows through a Participatory Prompting Study", "authors": [ "Ian Drosos", "Advait Sarkar", "Xiaotong Xu", "Carina Negreanu", "Sean Rintel", "Lev Tankelevitch" ], "year": 2024, "venue": "CHIWORK 2024", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/its-like-a-rubber-duck-that-talks-back-understanding-generative-ai-assisted-data-analysis-workflows-through-a-participatory-prompting-study.html", "doi": "https://doi.org/10.1145/3663384.3663389", "pdf": "https://seanrintel.com/publications/its-like-a-rubber-duck-that-talks-back-understanding-generative-ai-assisted-data-analysis-workflows-through-a-participatory-prompting-study.pdf", "researchBrief": "https://seanrintel.com/publications/its-like-a-rubber-duck-that-talks-back-understanding-generative-ai-assisted-data-analysis-workflows-through-a-participatory-prompting-study.json", "takeaway": "In data sensemaking, generative AI helps non-experts by suggesting hypotheses and ways to test them, but they need help stating what they want and checking answers." }, { "title": "Ironies of Generative AI: Understanding and Mitigating Productivity Loss in Human-AI Interaction", "authors": [ "Auste Simkute", "Lev Tankelevitch", "Viktor Kewenig", "Ava Elizabeth Scott", "Abigail Sellen", "Sean Rintel" ], "year": 2024, "venue": "International Journal of Human–Computer Interaction", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/ironies-of-generative-ai-understanding-and-mitigating-productivity-loss-in-human-ai-interaction.html", "doi": "https://doi.org/10.1080/10447318.2024.2405782", "pdf": "https://seanrintel.com/publications/ironies-of-generative-ai-understanding-and-mitigating-productivity-loss-in-human-ai-interaction.pdf", "researchBrief": "https://seanrintel.com/publications/ironies-of-generative-ai-understanding-and-mitigating-productivity-loss-in-human-ai-interaction.json", "takeaway": "Decades of automation research predict where generative AI costs productivity. People shift from producing work to checking output they didn't create, which demands understanding they no longer have." }, { "title": "Microsoft New Future of Work Report 2024", "authors": [ "Jenna Butler", "Mihaela Vorvoreanu", "Rebecca Janßen", "Abigail Sellen", "Nicole Immorlica", "Brent Hecht", "Jaime Teevan", "Adam Troy", "Advait Sarkar", "Alex Farach", "Alex Chouldechova", "Alexandra Olteanu", "Alexia Cambon", "Arjun Radhakrishna", "Asta Roseway", "Ben Zorn", "Daniel G. Goldstein", "Dave Brown", "Dhruv Joshi", "Ed Cutrell", "Emre Kiciman", "Gonzalo Ramos", "Gustavo Soares", "Hanna Wallach", "Hugo Romat", "Ian Drosos", "Jack Williams", "Jacki O'Neill", "Jake Hofman", "Javier Hernandez", "Jennifer Wortman Vaughan", "Jina Suh", "John Tang", "Justin Edwards", "Kalika Bali", "Ken Hinckley", "Kori Inkpen", "Krishna Madhavan", "Laylah Bulman", "Leon Reicherts", "Lev Tankelevitch", "Longqi Yang", "Martez Mott", "Michael Bentley", "Millicent Ochieng", "Mercy Muchai", "Nancy Baym", "Najeeb Abdulhamid", "Nicolai Marquardt", "Nathalie Henry Riche", "Samuel Maina", "Sean Rintel", "Shamsi Iqbal", "Siân Lindley", "Stephanie Nyairo", "Su Lin Blodgett", "Sumit Gulwani", "Sunayana Sitaram", "Vu Le" ], "year": 2024, "venue": "MSR-TR-2024-56", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/microsoft-new-future-of-work-report-2024.html", "abstract": "As Microsoft approaches its 50th anniversary, the landscape of work continues to evolve at an unprecedented pace. The past year has marked a pivotal shift, moving from predictions and controlled lab studies to the real-world implementation and impact of new technologies. These advancements, built on decades of research and development, are beginning to yield tangible results, offering a clearer view of how generative AI is reshaping the way work gets done. This fourth edition builds on the foundation of the previous reports but is distinct in its emphasis on lessons learned from real-world applications. Over the past year, organizations have begun deploying generative AI at scale, revealing both its promise and its challenges.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Productivity implications for generative AI role-based prompts as a networked hermeneutic (Commentary)", "authors": [ "Sean Rintel" ], "year": 2024, "venue": "Discourse & Communication", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/productivity-implications-for-generative-ai-role-based-prompts-as-a-networked-hermeneutic.html", "doi": "https://doi.org/10.1177/17504813241271444", "pdf": "https://seanrintel.com/publications/productivity-implications-for-generative-ai-role-based-prompts-as-a-networked-hermeneutic.pdf", "researchBrief": "https://seanrintel.com/publications/productivity-implications-for-generative-ai-role-based-prompts-as-a-networked-hermeneutic.json", "takeaway": "Prompts that ask AI to play a role draw on everyday, shared ways of sorting people into roles, and AI replies reflect that shared understanding back. Reading replies this way could help explain AI's mistakes, support simulations of role-based conduct, and help teams understand each other's stances." }, { "title": "The Metacognitive Demands and Opportunities of Generative AI", "authors": [ "Lev Tankelevitch", "Viktor Kewenig", "Auste Simkute", "Ava Elizabeth Scott", "Advait Sarkar", "Abigail Sellen", "Sean Rintel" ], "year": 2024, "venue": "CHI '24", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/the-metacognitive-demands-and-opportunities-of-generative-ai.html", "doi": "https://doi.org/10.1145/3613904.3642902", "researchBrief": "https://seanrintel.com/publications/the-metacognitive-demands-and-opportunities-of-generative-ai.json", "takeaway": "Metacognition (monitoring and controlling one's own thinking) offers a way to understand why generative AI is hard to use. Users must state goals, decompose tasks and calibrate confidence. Tools could support users by prompting planning and self-evaluation, and could demand less by explaining outputs and offering the right controls." }, { "title": "Microsoft New Future of Work Report 2023", "authors": [ "Jenna Butler", "Sonia Jaffe", "Nancy Baym", "Mary Czerwinski", "Shamsi Iqbal", "Kate Nowak", "Sean Rintel", "Abigail Sellen", "Mihaela Vorvoreanu", "Brent Hecht", "Jaime Teevan", "Najeeb G. Abdulhamid", "Judith Amores", "Reid Andersen", "Kagonya Awori", "Maxamed Axmed", "danah boyd", "James Brand", "Georg Buscher", "Dean Carignan", "Martin Chan", "Adam Coleman", "Scott Counts", "Madeleine Daepp", "Adam Fourney", "Daniel G. Goldstein", "Andy Gordon", "Aaron L Halfaker", "Javier Hernandez", "Jake Hofman", "Jenny Lay-Flurrie", "Vera Liao", "Siân Lindley", "Sathish Manivannan", "Charlton Mcilwain", "Subigya Nepal", "Jennifer Neville", "Stephanie Nyairo", "Jacki O'Neill", "Victor Poznanski", "Gonzalo Ramos", "Nagu Rangan", "Lacey Rosedale", "David Rothschild", "Tara Safavi", "Advait Sarkar", "Ava Scott", "Chirag Shah", "Neha Parikh Shah", "Teny Shapiro", "Ryland Shaw", "Auste Simkute", "Jina Suh", "Siddharth Suri", "Ioana Tanase", "Lev Tankelevitch", "Adam Troy", "Mengting Wan", "Ryen W. White", "Longqi Yang" ], "year": 2023, "venue": "MSR-TR-2023-34", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/microsoft-new-future-of-work-report-2023.html", "pdf": "https://seanrintel.com/publications/microsoft-new-future-of-work-report-2023.pdf", "abstract": "In the past three years, there have been not one but two generational shifts in how work gets done, both of which were only possible because of decades of research and development. The first shift occurred when COVID made us realize how powerful remote and hybrid work technologies had become, as well as how much science was available to guide us in how to (and how not to) use these technologies. The second arrived this year, as it became clear that, at long last, generative AI had advanced to the point where it could be valuable to huge swaths of the work people do every day.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Participatory prompting: a user-centric research method for eliciting AI assistance opportunities in knowledge workflows", "authors": [ "Advait Sarkar", "Ian Drosos", "Robert DeLine", "Andy Gordon", "Carina Negreanu", "Sean Rintel", "Jack Williams", "Ben Zorn" ], "year": 2023, "venue": "Proceedings of the 34th Annual Conference of the Psychology of Programming Interest Group (PPIG 2023)", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/participatory-prompting-a-user-centric-research-method-for-eliciting-ai-assistance-opportunities-in-knowledge-workflows.html", "pdf": "https://seanrintel.com/publications/participatory-prompting-a-user-centric-research-method-for-eliciting-ai-assistance-opportunities-in-knowledge-workflows.pdf", "researchBrief": "https://seanrintel.com/publications/participatory-prompting-a-user-centric-research-method-for-eliciting-ai-assistance-opportunities-in-knowledge-workflows.json", "takeaway": "Participatory prompting grounds user research on generative AI in what real systems can do. A researcher crafts prompts to a working chatbot for participants' own problems, cheaply improving on Wizard-of-Oz." }, { "title": "Microsoft New Future of Work Report 2022", "authors": [ "Jaime Teevan", "Nancy Baym", "Jenna Butler", "Brent Hecht", "Sonia Jaffe", "Kate Nowak", "Abigail Sellen", "Longqi Yang", "Marcus Ash", "Kagonya Awori", "Mia Bruch", "Piali Choudhury", "Adam Coleman", "Scott Counts", "Shiraz Cupala", "Mary Czerwinski", "Ed Doran", "Elizabeth Fetterolf", "Mar Gonzalez Franco", "Kunal Gupta", "Aaron L Halfaker", "Constance Hadley", "Brian Houck", "Kori Inkpen", "Shamsi Iqbal", "Eric Knudsen", "Stacey Levine", "Siân Lindley", "Jennifer Neville", "Jacki O'Neill", "Rick Pollak", "Victor Poznanski", "Sean Rintel", "Neha Parikh Shah", "Siddharth Suri", "Adam D. Troy", "Mengting Wan" ], "year": 2022, "venue": "MSR-TR-2022-3", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/microsoft-new-future-of-work-report-2022.html", "pdf": "https://seanrintel.com/publications/microsoft-new-future-of-work-report-2022.pdf", "abstract": "Due to the “Great Remote Work Experiment” that began in March 2020 when workplaces around the world rapidly shut down, work is changing faster than it has in a generation. As many people now return to the workplace and begin to experiment with hybrid work, a range of different outcomes is possible. Thankfully, researchers at Microsoft and from around the world have been investigating evolving hybrid work practices and developing technologies that will address the biggest new challenges while taking advantage of the biggest new opportunities.​", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices", "authors": [ "Jaime Teevan", "Brent Hecht", "Sonia Jaffe", "Nancy Baym", "Rachel Bergmann", "Matt Brodsky", "Bill Buxton", "Jenna Butler", "Adam Coleman", "Mary Czerwinski", "Brian Houck", "Ginger Hudson", "Shamsi Iqbal", "Chandra Maddila", "Kate Nowak", "Emily Peloquin", "Ricardo Reyna Fernandez", "Sean Rintel", "Abigail Sellen", "Tiffany Smith", "Margaret-Anne Storey", "Siddharth Suri", "Hana Wolf", "Longqi Yang" ], "year": 2021, "venue": "MSR-TR-2021-1", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/the-new-future-of-work-research-from-microsoft-into-the-pandemics-impact-on-work-practices.html", "pdf": "https://seanrintel.com/publications/the-new-future-of-work-research-from-microsoft-into-the-pandemics-impact-on-work-practices.pdf", "abstract": "The coronavirus pandemic not only caused a public health crisis, it also caused technological, social, and cultural disruption. This past year, people across the globe experienced a rapid shift to remote work that upended their existing practices and will have long-term implications for how work gets done in the future. Looking forward, we expect that some of those who used to work from offices will continue to work remotely, while others will adopt hybrid models that will involve a combination of working from the office and working remotely. The current moment presents a unique opportunity to understand the nature of work itself, to improve remote support for a range of work practices, and to use what we have learned through remote work to improve in-office and hybrid practices.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Meeting in the Middle: The Interpretation Gap Between People and Machines", "authors": [ "Anastasia Kuzminykh", "Sean Rintel" ], "year": 2019, "venue": "CHI 2019", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/meeting-in-the-middle-the-interpretation-gap-between-people-and-machines.html", "pdf": "https://seanrintel.com/publications/meeting-in-the-middle-the-interpretation-gap-between-people-and-machines.pdf", "researchBrief": "https://seanrintel.com/publications/meeting-in-the-middle-the-interpretation-gap-between-people-and-machines.json", "takeaway": "Machines describing meetings to visually impaired colleagues must bridge an interpretation gap. A cue people call simple and objective, like someone 'listening to both of them', is many pose and gaze labels added up. That is because social attention is selective sense-making, not just what can be seen." }, { "title": "The Future of Skill: What Is It to Be Skilled at Work?", "authors": [ "Axel Niklasson", "Sean Rintel", "Stephann Makri", "Alex Taylor" ], "year": 2019, "venue": "The Future of Work @ CHI 2019 (workshop)", "researchArea": "Cognition, AI, & The Future of Work", "page": "https://seanrintel.com/publications/the-future-of-skill-what-is-it-to-be-skilled-at-work.html", "researchBrief": "https://seanrintel.com/publications/the-future-of-skill-what-is-it-to-be-skilled-at-work.json", "takeaway": "Being skilled at work is something people do with colleagues and tools, not a trait they own. In team chat, for example, skill shows in timely replies that build on earlier messages. So AI designers should ask whether collaboration tools extend that skill or stand in for it." }, { "title": "Nods of Agreement: Webcam-Driven Avatars Improve Meeting Outcomes and Avatar Satisfaction Over Audio-Driven or Static Avatars in All-Avatar Work Videoconferencing", "authors": [ "Fang Ma", "Ju Zhang", "Lev Tankelevitch", "Payod Panda", "Torang Asadi", "Charlie Hewitt", "Lohit Petikam", "James Clemoes", "Marco Gillies", "Xueni Pan", "Sean Rintel", "Marta Wilczkowiak" ], "year": 2025, "venue": "CSCW 2025", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/nods-of-agreement-webcam-driven-avatars-improve-meeting-outcomes-and-avatar-satisfaction-over-audio-driven-or-static-avatars-in-all-avatar-work-videoconferencing.html", "pdf": "https://seanrintel.com/publications/nods-of-agreement-webcam-driven-avatars-improve-meeting-outcomes-and-avatar-satisfaction-over-audio-driven-or-static-avatars-in-all-avatar-work-videoconferencing.pdf", "researchBrief": "https://seanrintel.com/publications/nods-of-agreement-webcam-driven-avatars-improve-meeting-outcomes-and-avatar-satisfaction-over-audio-driven-or-static-avatars-in-all-avatar-work-videoconferencing.json", "takeaway": "In all-avatar work meetings, meaningful movement beats realism. Webcam-driven nods and smiles made colleagues more comfortable and included than lip-synced or static avatars, because they gave visible feedback, though alignment with group decisions did not differ." }, { "title": "An Equal Seat at the Table: Exploring Videoconferencing with Shared Spatial Context combined with 3D Video Representations", "authors": [ "Tom Cashman", "Tim Hutton", "Martin de La Gorce", "Tibor Takács", "Antonio Criminisi", "Milica Ðorđević", "Goran Dubajić", "Ðorđe Marjanović", "Milena Okošanović", "Vukašin Ranković", "Ivan Razumenić", "Bojan Roško", "Teo Šarkić", "Marko Skakun", "Miloš Stojanović", "Nikola Veličković", "Predrag Jovanović", "Payod Panda", "Lev Tankelevitch", "Sean Rintel" ], "year": 2024, "venue": "CHI EA 2024", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/an-equal-seat-at-the-table-exploring-videoconferencing-with-shared-spatial-context-combined-with-3d-video-representations.html", "doi": "https://doi.org/10.1145/3613905.3650903", "pdf": "https://seanrintel.com/publications/an-equal-seat-at-the-table-exploring-videoconferencing-with-shared-spatial-context-combined-with-3d-video-representations.pdf", "researchBrief": "https://seanrintel.com/publications/an-equal-seat-at-the-table-exploring-videoconferencing-with-shared-spatial-context-combined-with-3d-video-representations.json", "takeaway": "Video meetings can convey attention better with shared space. Seated around one virtual table as live 3D video, people scored higher than in a grid on shared space and attention. Yet most preferred the familiar grid, likely because the 3D design was unsettled and needed manual control." }, { "title": "Beyond Audio: Towards a Design Space of Headphones as a Site for Interaction and Sensing", "authors": [ "Payod Panda", "Molly Jane Nicholas", "David Nguyen", "Eyal Ofek", "Michel Pahud", "Sean Rintel", "Mar Gonzalez Franco", "Ken Hinckley", "Jaron Lanier" ], "year": 2023, "venue": "DIS'23: ACM Designing Interactive Systems Conference 2023", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/beyond-audio-towards-a-design-space-of-headphones-as-a-site-for-interaction-and-sensing.html", "doi": "https://doi.org/10.1145/3563657.3596022", "pdf": "https://seanrintel.com/publications/beyond-audio-towards-a-design-space-of-headphones-as-a-site-for-interaction-and-sensing.pdf", "researchBrief": "https://seanrintel.com/publications/beyond-audio-towards-a-design-space-of-headphones-as-a-site-for-interaction-and-sensing.json", "takeaway": "Headphones can become context-aware input devices by augmenting social signals people already make. Lifting an earcup to hear a nearby colleague, for example, can mute the video call." }, { "title": "Hear We Are: Spatial Audio Benefits Perceptions of Turn-Taking and Social Presence in Video Meetings", "authors": [ "Kate Nowak", "Lev Tankelevitch", "John Tang", "Sean Rintel" ], "year": 2023, "venue": "CHIWORK 2023", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/hear-we-are-spatial-audio-benefits-perceptions-of-turn-taking-and-social-presence-in-video-meetings.html", "doi": "https://doi.org/10.1145/3596671.3598578", "pdf": "https://seanrintel.com/publications/hear-we-are-spatial-audio-benefits-perceptions-of-turn-taking-and-social-presence-in-video-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/hear-we-are-spatial-audio-benefits-perceptions-of-turn-taking-and-social-presence-in-video-meetings.json", "takeaway": "Spatial audio can make video meetings feel more like sharing the same space. Hearing each voice from where the speaker appears on screen made conversation seem more interactive and others' thoughts easier to understand. It works by restoring the sound cues people naturally use to tell who is speaking." }, { "title": "Automated mapping of competitive and collaborative overlapping talk in video meetings", "authors": [ "Eleni Margariti", "Sean Rintel", "Brendan Murphy", "Abigail Sellen" ], "year": 2022, "venue": "CHI EA 2022", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/automated-mapping-of-competitive-and-collaborative-overlapping-talk-in-video-meetings.html", "doi": "https://doi.org/10.1145/3491101.3519612", "pdf": "https://seanrintel.com/publications/automated-mapping-of-competitive-and-collaborative-overlapping-talk-in-video-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/automated-mapping-of-competitive-and-collaborative-overlapping-talk-in-video-meetings.json", "takeaway": "Transcript timing alone can partly map turn-taking in video meetings, showing who keeps or cedes the floor when talked over. But cooperative overlaps (backchannels like 'uh huh') and competitive bids for the floor can look alike, because timing without content cannot show what an overlap is doing." }, { "title": "Making Space for Social Time: Supporting Conversational Transitions Before, During, and After Video Meetings", "authors": [ "Carlos Gonzalez Diaz", "John Tang", "Advait Sarkar", "Sean Rintel" ], "year": 2022, "venue": "CHIWORK 2022", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/making-space-for-social-time-supporting-conversational-transitions-before-during-and-after-video-meetings.html", "doi": "https://doi.org/10.1145/3533406.3533417", "pdf": "https://seanrintel.com/publications/making-space-for-social-time-supporting-conversational-transitions-before-during-and-after-video-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/making-space-for-social-time-supporting-conversational-transitions-before-during-and-after-video-meetings.json", "takeaway": "Video meetings can support Conversational Transitions (the arriving, small talk and leave-taking of in-person meetings) by adding a social space for minutes before and after. There people drift between groups as video bubbles, heard louder up close. Entering the meeting confused early users, likely because the two spaces differed starkly." }, { "title": "Semi-Automated Analysis of Collaborative Interaction: Are We There Yet?", "authors": [ "Thomas Neumayr", "Mirjam Augstein", "Johannes Schönböck", "Sean Rintel", "Helmut Leeb", "Thomas Teichmeister" ], "year": 2022, "venue": "ISS 2022", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/semi-automated-analysis-of-collaborative-interaction-are-we-there-yet.html", "doi": "https://doi.org/10.1145/3567724", "pdf": "https://seanrintel.com/publications/semi-automated-analysis-of-collaborative-interaction-are-we-there-yet.pdf", "researchBrief": "https://seanrintel.com/publications/semi-automated-analysis-of-collaborative-interaction-are-we-there-yet.json", "takeaway": "Machine-in-the-loop coding of collaboration video (AI takes a first pass and researchers correct it) is closest to ready for the spatial side of collaboration. AI reliably tracked who was present and where, which can show how close people work and who is in researcher-marked regions." }, { "title": "Collaboration and Meetings - Chapter 1 of the 2021 New Future of Work report", "authors": [ "Nancy Baym", "Rachel Bergmann", "Adam Coleman", "Ricardo Reyna Fernandez", "Sean Rintel", "Abigail Sellen", "Tiffany Smith" ], "year": 2021, "venue": "The New Future of Work: Research from Microsoft on the Impact of the Pandemic on Work Practices", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/collaboration-and-meetings.html", "pdf": "https://seanrintel.com/publications/collaboration-and-meetings.pdf", "abstract": "Perhaps the most obvious change that information workers experienced when moving to remote work as a result of COVID-19 was that the meetings they had previously attended in-person shifted to being remote, resulting in many new kinds of ‘meetings’ and other collaborative practices that attempted to make up for the loss of the full range of social interaction people had previously relied on at work. Thus, we begin by looking at the way collaboration and meeting practices evolved over the course of the pandemic. In addition to how meetings and other forms of collaboration have changed, we also discuss how remote work affected inclusion and the collaborative connections people form, and what changes people hope or expect will continue post-COVID.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Large Scale Analysis of Multitasking Behavior During Remote Meetings", "authors": [ "Hancheng Cao", "Chia-Jung Lee", "Shamsi Iqbal", "Mary Czerwinski", "Priscilla Wong", "Sean Rintel", "Brent Hecht", "Jaime Teevan", "Longqi Yang" ], "year": 2021, "venue": "CHI 2021", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/large-scale-analysis-of-multitasking-behavior-during-remote-meetings.html", "doi": "https://doi.org/10.1145/3411764.3445243", "pdf": "https://seanrintel.com/publications/large-scale-analysis-of-multitasking-behavior-during-remote-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/large-scale-analysis-of-multitasking-behavior-during-remote-meetings.json", "takeaway": "How remote meetings are scheduled and structured predicts when people multitask. Long, large, recurring and morning meetings draw more side work, often because topics don't concern attendees or they need to catch up. Treating attention as a spectrum can let multitasking aid productivity rather than only cost engagement." }, { "title": "MeetingCoach: An Intelligent Dashboard for Supporting Effective and Inclusive Meetings", "authors": [ "Samiha Samrose", "Daniel McDuff", "Robert Sim", "Jina Suh", "Kael Rowan", "Javier Hernandez", "Sean Rintel", "Kevin Moynihan", "Mary Czerwinski" ], "year": 2021, "venue": "CHI 2021", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/meetingcoach-an-intelligent-dashboard-for-supporting-effective-inclusive-meetings.html", "pdf": "https://seanrintel.com/publications/meetingcoach-an-intelligent-dashboard-for-supporting-effective-inclusive-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/meetingcoach-an-intelligent-dashboard-for-supporting-effective-inclusive-meetings.json", "takeaway": "Meetings people rate effective are ones where they felt included and took part. So an AI dashboard reviewed after video meetings can make attendees aware of who spoke, when and about what. Speaking turns and participation proved most useful, while facial sentiment readings were rated lower and doubted." }, { "title": "Parallel Meeting Chat Guide for Moderators and Participants: Drawing on Findings from Microsoft Employees During Covid-19", "authors": [ "Sharon Gillett", "Danielle Bragg", "Nancy Baym", "Rachel Bergmann", "Advait Sarkar", "Abigail Sellen", "Sean Rintel" ], "year": 2021, "venue": "2021-02-FOW-SIM2", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/parallel-meeting-chat-guide-for-moderators-and-participants.html", "pdf": "https://seanrintel.com/publications/parallel-meeting-chat-guide-for-moderators-and-participants.pdf", "researchBrief": "https://seanrintel.com/publications/parallel-meeting-chat-guide-for-moderators-and-participants.json", "takeaway": "Text chat in video meetings can let more voices in or distract. A moderator's contextual judgement about inclusion and accessibility, like having key chat spoken aloud, can help keep it useful." }, { "title": "The Promise and Peril of Parallel Chat in Video Meetings for Work", "authors": [ "Advait Sarkar", "Sean Rintel", "Damian Borowiec", "Rachel Bergmann", "Sharon Gillett", "Danielle Bragg", "Nancy Baym", "Abigail Sellen" ], "year": 2021, "venue": "CHI EA 2021", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/the-promise-and-peril-of-parallel-chat-in-video-meetings-for-work.html", "doi": "https://doi.org/10.1145/3411763.3451793", "pdf": "https://seanrintel.com/publications/the-promise-and-peril-of-parallel-chat-in-video-meetings-for-work.pdf", "researchBrief": "https://seanrintel.com/publications/the-promise-and-peril-of-parallel-chat-in-video-meetings-for-work.json", "takeaway": "Text chat in video meetings lets people share links, recover from technical trouble and contribute without interrupting, making meetings more inclusive. But side conversations can distract listeners and derail speakers. Agreed norms, moderators who voice key messages, and tools that sort questions from chatter could keep chat useful." }, { "title": "(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design", "authors": [ "Banu Saatçi", "Kaya Akyüz", "Sean Rintel", "Clemens Nylandsted Klokmose" ], "year": 2020, "venue": "Computer Supported Cooperative Work (CSCW)", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/reconfiguring-hybrid-meetings-moving-from-user-centered-design-to-meeting-centered-design.html", "doi": "https://doi.org/10.1007/s10606-020-09385-x", "pdf": "https://seanrintel.com/publications/reconfiguring-hybrid-meetings-moving-from-user-centered-design-to-meeting-centered-design.pdf", "researchBrief": "https://seanrintel.com/publications/reconfiguring-hybrid-meetings-moving-from-user-centered-design-to-meeting-centered-design.json", "takeaway": "Meeting-centered design can make hybrid meetings more inclusive by configuring the meeting itself, not just the user. It makes the meeting's turn order, expected behaviour and technical state visible to everyone. Otherwise people keep meetings on track by sidelining remote colleagues whom the technology fails." }, { "title": "Classification of Functional Attention in Video Meetings", "authors": [ "Anastasia Kuzminykh", "Sean Rintel" ], "year": 2020, "venue": "CHI 2020", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/classification-of-functional-attention-in-video-meetings.html", "doi": "https://doi.org/10.1145/3313831.3376546", "pdf": "https://seanrintel.com/publications/classification-of-functional-attention-in-video-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/classification-of-functional-attention-in-video-meetings.json", "takeaway": "Supporting attention in video meetings means supporting what attention is for. A functional classification separates attention as direction (where people look), as action (looking to see, to be seen or to follow the work) and as state (engagement). Features should start with attention as action, because it feeds engagement." }, { "title": "Low Engagement As a Deliberate Practice of Remote Participants in Video Meetings", "authors": [ "Anastasia Kuzminykh", "Sean Rintel" ], "year": 2020, "venue": "CHI 2020", "researchArea": "Video Meeting Design", "page": "https://seanrintel.com/publications/low-engagement-as-a-deliberate-practice-of-remote-participants-in-video-meetings.html", "doi": "https://doi.org/10.1145/3334480.3383080", "pdf": "https://seanrintel.com/publications/low-engagement-as-a-deliberate-practice-of-remote-participants-in-video-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/low-engagement-as-a-deliberate-practice-of-remote-participants-in-video-meetings.json", "takeaway": "Low engagement in video meetings can be a deliberate social practice, not just a technical failing. Some experienced users join remotely to signal a meeting is low priority, treating the known limits of remote participation as an accepted buffer for listening in and multitasking." }, { "title": "Collaboration, Invisible Work, and the Costs of Macrotask Freelancing", "authors": [ "Srihari Hulikal Muralidhar", "Sean Rintel", "Siddharth Suri" ], "year": 2022, "venue": "CSCW 2022", "researchArea": "Enterprise Freelancing", "page": "https://seanrintel.com/publications/collaboration-invisible-work-and-the-costs-of-macrotask-freelancing.html", "doi": "https://doi.org/10.1145/3555175", "pdf": "https://seanrintel.com/publications/collaboration-invisible-work-and-the-costs-of-macrotask-freelancing.pdf", "researchBrief": "https://seanrintel.com/publications/collaboration-invisible-work-and-the-costs-of-macrotask-freelancing.json", "takeaway": "Online freelance platforms assume work can be done independently. But freelancers see skilled 'macrotask' work as a joint achievement with clients, full of unrecognised 'invisible work' such as scoping and chasing feedback. So they seek repeat clients, who bring steadier income and shared knowledge of the client's work." }, { "title": "Stuck in the middle with you: The transaction costs of corporate employees hiring freelancers", "authors": [ "Caitlin Lustig", "Sean Rintel", "Liane Scult", "Siddharth Suri" ], "year": 2020, "venue": "CSCW2020", "researchArea": "Enterprise Freelancing", "page": "https://seanrintel.com/publications/stuck-in-the-middle-with-you-the-transaction-costs-of-corporate-employees-hiring-freelancers.html", "pdf": "https://seanrintel.com/publications/stuck-in-the-middle-with-you-the-transaction-costs-of-corporate-employees-hiring-freelancers.pdf", "researchBrief": "https://seanrintel.com/publications/stuck-in-the-middle-with-you-the-transaction-costs-of-corporate-employees-hiring-freelancers.json", "takeaway": "Hiring freelancers saves corporate employees time but leaves them 'stuck in the middle' of employer, platform and freelancer. They want to treat freelancers fairly yet struggle to define unfamiliar tasks and set pay. Pay guidance, examples of good task definitions and clear management rules could unlock wider use." }, { "title": "TableBot: Getting a Handle on Hybrid Collaboration by Negotiating Control of a Tabletop Telepresence Robot", "authors": [ "Maja Dybboe", "Johannes Ellemose", "Alexander Langagergaard Vastrup", "Andriana Boudouraki", "Sean Rintel", "Marianne Graves Petersen", "Jens Emil Sloth Grønbæk", "Clemens Nylandsted Klokmose" ], "year": 2024, "venue": "NordiCHI 2024", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/tablebot-getting-a-handle-on-hybrid-collaboration-by-negotiating-control-of-a-tabletop-telepresence-robot.html", "doi": "https://doi.org/10.1145/3679318.3685350", "pdf": "https://seanrintel.com/publications/tablebot-getting-a-handle-on-hybrid-collaboration-by-negotiating-control-of-a-tabletop-telepresence-robot.pdf", "researchBrief": "https://seanrintel.com/publications/tablebot-getting-a-handle-on-hybrid-collaboration-by-negotiating-control-of-a-tabletop-telepresence-robot.json", "takeaway": "A tabletop telepresence robot with a handle lets remote and in-room people share control, and groups who actively shared it included the remote person best. Sharing worked when the remote person stated their needs and boundaries, because in-room people otherwise felt moving the robot meant moving the person." }, { "title": "\"Being In On The Action\" in Mobile Robotic Telepresence: Rethinking Presence in Hybrid Participation", "authors": [ "Andriana Boudouraki", "Joel E. Fischer", "Stuart Reeves", "Sean Rintel" ], "year": 2023, "venue": "HRI 2023", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/being-in-on-the-action-in-mobile-robotic-telepresence-rethinking-presence-in-hybrid-participation.html", "doi": "https://doi.org/10.1145/3568162.3576961", "pdf": "https://seanrintel.com/publications/being-in-on-the-action-in-mobile-robotic-telepresence-rethinking-presence-in-hybrid-participation.pdf", "researchBrief": "https://seanrintel.com/publications/being-in-on-the-action-in-mobile-robotic-telepresence-rethinking-presence-in-hybrid-participation.json", "takeaway": "Presence in telepresence is better understood as being 'in on the action' than as feeling 'there'. Long-term robot users felt present when they could take part and others treated them as present. But the robot also made them conspicuous, since others remarked on its mistakes rather than politely overlooking them." }, { "title": "Mobility and Utility in Robot Mediated Interaction: An Interactive Workshop for the Identification of Use Cases and Affordances of Telepresence Robots", "authors": [ "Eike Schneiders", "Andriana Boudouraki", "Gisela Reyes-Cruz", "Juan Pablo Martinez Avila", "Houda Elmimouni", "Jens Emil Sloth Grønbæk", "Sean Rintel", "Swapna Joshi" ], "year": 2023, "venue": "Mobile HCI 2023", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/mobility-and-utility-in-robot-mediated-interaction-an-interactive-workshop-for-the-identification-of-use-cases-and-affordances-of-telepresence-robots.html", "doi": "https://doi.org/10.1145/3565066.3609791", "pdf": "https://seanrintel.com/publications/mobility-and-utility-in-robot-mediated-interaction-an-interactive-workshop-for-the-identification-of-use-cases-and-affordances-of-telepresence-robots.pdf", "abstract": "In recent years virtual meetings have become the predominant alternative to face-to-face meetings. Ongoing efforts in the design of telepresence robots promise remote access to physical settings and a greater sense of presence, leading to improved remote collaboration. However, a comparable sense of physical presence and utility has yet to be achieved. Mobile telepresence still provides limited ways to interact with remote users (e.g., with the environment and other people). This workshop aims to re-imagine telepresence robots, moving away from the decades-old ‘iPad-on-a-stick’ paradigm. Using interactive activities involving existing telepresence robots and a hybrid workshop format, we hope to ideate ways of expanding the capabilities of mobile telepresence robots through a range of mechanisms (e.g., mobile and wearable technology, Augmented Reality, Internet of Things, etc.) and to inform the future design of these devices to provide additional affordances. In doing so, we plan to identify use cases for which mobile telepresence robots can provide additional value through their locomotive capabilities compared to current screen-based remote interactions. Lastly, we aim to identify scenarios for future research in Mobile HCI using use cases and affordances identified during the workshop to support more equitable participation for remote users.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Your Mileage May Vary: Case Study of a Robotic Telepresence Pilot Roll-out for a Hybrid Knowledge Work Organisation", "authors": [ "Andriana Boudouraki", "Joel E. Fischer", "Stuart Reeves", "Sean Rintel" ], "year": 2023, "venue": "CHI 2023", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/your-mileage-may-vary-case-study-of-a-robotic-telepresence-pilot-roll-out-for-a-hybrid-knowledge-work-organisation.html", "doi": "https://doi.org/10.1145/3544549.3573871", "pdf": "https://seanrintel.com/publications/your-mileage-may-vary-case-study-of-a-robotic-telepresence-pilot-roll-out-for-a-hybrid-knowledge-work-organisation.pdf", "researchBrief": "https://seanrintel.com/publications/your-mileage-may-vary-case-study-of-a-robotic-telepresence-pilot-roll-out-for-a-hybrid-knowledge-work-organisation.json", "takeaway": "Office telepresence robots went largely unused because their value likely never outweighed the effort. Hybrid staff socialised on office days and wanted home days free for focus. Fully remote staff wanted the connection but found poor audio, few occasions to move around, and robots that couldn't join usual video meetings." }, { "title": "“There is a Bit of Grace Missing”: Understanding Non-use of Mobile Robotic Telepresence in a Global Technology Company", "authors": [ "Andriana Boudouraki", "Stuart Reeves", "Joel Fischer", "Sean Rintel" ], "year": 2023, "venue": "TAS 2023", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/there-is-a-bit-of-grace-missing-understanding-non-use-of-mobile-robotic-telepresence-in-a-global-technology-company.html", "doi": "https://doi.org/10.1145/3597512.3599710", "pdf": "https://seanrintel.com/publications/there-is-a-bit-of-grace-missing-understanding-non-use-of-mobile-robotic-telepresence-in-a-global-technology-company.pdf", "researchBrief": "https://seanrintel.com/publications/there-is-a-bit-of-grace-missing-understanding-non-use-of-mobile-robotic-telepresence-in-a-global-technology-company.json", "takeaway": "Workflow research explains why telepresence robots went unused. Most work was digital and colleagues scattered, so video calls were easier, and back-to-back meetings left no time to drive. At whiteboards, remote users became spectators, and the robots moved too slowly for graceful social contact. Technology should fit how work happens." }, { "title": "Mediated Visits: Longitudinal Domestic Dwelling with Mobile Robotic Telepresence", "authors": [ "Andriana Boudouraki", "Stuart Reeves", "Joel E. Fischer", "Sean Rintel" ], "year": 2022, "venue": "CHI 2022", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/mediated-visits-longitudinal-domestic-dwelling-with-mobile-robotic-telepresence.html", "doi": "https://doi.org/10.1145/3491102.3517640", "pdf": "https://seanrintel.com/publications/mediated-visits-longitudinal-domestic-dwelling-with-mobile-robotic-telepresence.pdf", "researchBrief": "https://seanrintel.com/publications/mediated-visits-longitudinal-domestic-dwelling-with-mobile-robotic-telepresence.json", "takeaway": "Telepresence-robot visits can build intimacy through 'dwelling' (everyday togetherness rather than imitation of being there). In one household, family visitors could look around and keep the host company on their own initiative." }, { "title": "Belonging There: VROOM-ing into the Uncanny Valley of XR Telepresence", "authors": [ "Brennan Jones", "Yaying Zhang", "Priscilla N. Y. Wong", "Sean Rintel" ], "year": 2021, "venue": "2021 Conference on Computer Supported Cooperative Work", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/belonging-there-vroom-ing-into-the-uncanny-valley-of-xr-telepresence.html", "pdf": "https://seanrintel.com/publications/belonging-there-vroom-ing-into-the-uncanny-valley-of-xr-telepresence.pdf", "researchBrief": "https://seanrintel.com/publications/belonging-there-vroom-ing-into-the-uncanny-valley-of-xr-telepresence.json", "takeaway": "Combining mobile robotic telepresence with mixed reality should aim to help remote and local people feel the remote person belongs there, not just is there. Imitating presence raises expectations that go unmet (an 'Uncanny Valley of Telepresence'), so designs should offer the comforts of belonging, even in unnatural, asymmetric ways." }, { "title": "XRmas: Extended Reality Multi-Agency Spaces for a Magical Remote Christmas", "authors": [ "Yaying Zhang", "Brennan Jones", "Sean Rintel", "Carman Neustaedter" ], "year": 2021, "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/xrmas-extended-reality-multi-agency-spaces-for-a-magical-remote-christmas.html", "researchBrief": "https://seanrintel.com/publications/xrmas-extended-reality-multi-agency-spaces-for-a-magical-remote-christmas.json", "takeaway": "XRmas aims to extend AR/VR telepresence beyond 'being there' with a multi-agency space. In it, a remote family member can move virtual and physical objects in the family's home and join 'magical' Christmas activities." }, { "title": "VROOM: Virtual Robot Overlay for Online Meetings", "authors": [ "Brennan Jones", "Yaying Zhang", "Priscilla Wong", "Sean Rintel" ], "year": 2020, "venue": "CHI 2020", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/vroom-virtual-robot-overlay-for-online-meetings.html", "doi": "https://doi.org/10.1145/3334480.3382820", "pdf": "https://seanrintel.com/publications/vroom-virtual-robot-overlay-for-online-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/vroom-virtual-robot-overlay-for-online-meetings.json", "takeaway": "Telepresence robots let remote people roam a space but show little body language. A life-size avatar overlaid on the robot, seen through AR glasses, could show where the remote person looks and points. A VR headset gives them a live all-round view, with their avatar's body seen in first person." }, { "title": "“I can’t get round”: Recruiting Assistance in Mobile Robotic Telepresence", "authors": [ "Andriana Boudouraki", "Joel E. Fischer", "Stuart Reeves", "Sean Rintel" ], "year": 2020, "venue": "CSCW 2020", "researchArea": "Telepresence Robots", "page": "https://seanrintel.com/publications/i-cant-get-round-recruiting-assistance-in-mobile-robotic-telepresence.html", "pdf": "https://seanrintel.com/publications/i-cant-get-round-recruiting-assistance-in-mobile-robotic-telepresence.pdf", "researchBrief": "https://seanrintel.com/publications/i-cant-get-round-recruiting-assistance-in-mobile-robotic-telepresence.json", "takeaway": "People using telepresence robots often recruit help implicitly (voicing trouble or steering at an obstacle), and locals often clear the way unasked. But communicative asymmetries of mobility and perception can leave such hints unanswered, because remote users get little feedback on whether locals saw or heard them." }, { "title": "Comparing the Agency of Hybrid Meeting Remote Users in 2D and 3D Interfaces of the Hybridge System", "authors": [ "Becky Spittle", "Payod Panda", "Lev Tankelevitch", "Kori Inkpen", "John Tang", "Sasa Junuzovic", "Qianqian Qi", "Pat Sweeney", "Andrew D. Wilson", "Bill Buxton", "Abigail Sellen", "Sean Rintel" ], "year": 2024, "venue": "CHI EA 2024", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/comparing-the-agency-of-hybrid-meeting-remote-users-in-2d-and-3d-interfaces-of-the-hybridge-system.html", "doi": "https://doi.org/10.1145/3613905.3651103", "pdf": "https://seanrintel.com/publications/comparing-the-agency-of-hybrid-meeting-remote-users-in-2d-and-3d-interfaces-of-the-hybridge-system.pdf", "researchBrief": "https://seanrintel.com/publications/comparing-the-agency-of-hybrid-meeting-remote-users-in-2d-and-3d-interfaces-of-the-hybridge-system.json", "takeaway": "Asymmetric hybrid meeting design can give remote attendees heightened agency. A screen-and-camera seat at the table plus a 3D replica of the room to look around, not fixed 2D views, raised their reported awareness, agency and presence. That is because they could follow the room as one continuous perspective." }, { "title": "Hybridge: Bridging Spatiality for Inclusive and Equitable Hybrid Meetings", "authors": [ "Payod Panda", "Lev Tankelevitch", "Becky Spittle", "Kori Inkpen", "John Tang", "Sasa Junuzovic", "Qianqian Qi", "Pat Sweeney", "Andrew D. Wilson", "Bill Buxton", "Abigail Sellen", "Sean Rintel" ], "year": 2024, "venue": "CSCW 2024", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/hybridge-bridging-spatiality-for-inclusive-and-equitable-hybrid-meetings.html", "doi": "https://doi.org/10.1145/3687040", "pdf": "https://seanrintel.com/publications/hybridge-bridging-spatiality-for-inclusive-and-equitable-hybrid-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/hybridge-bridging-spatiality-for-inclusive-and-equitable-hybrid-meetings.json", "takeaway": "Embracing asymmetry can make hybrid meetings more equitable. In the room, each remote colleague gets a life-size screen at the table. Remotely, they join through a 3D replica of the room, choosing their seat and where to look. Remote people's felt agency then no longer lagged significantly behind the room's." }, { "title": "Virtual voices: Exploring individual differences in chat and verbal participation in virtual meetings", "authors": [ "Liana Kreamer", "Steven G. Rogelberg", "Lev Tankelevitch", "Sean Rintel" ], "year": 2024, "venue": "Journal of Vocational Behavior", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/virtual-voices-exploring-individual-differences-in-chat-and-verbal-participation-in-virtual-meetings.html", "doi": "https://doi.org/10.1016/j.jvb.2024.104015", "pdf": "https://seanrintel.com/publications/virtual-voices-exploring-individual-differences-in-chat-and-verbal-participation-in-virtual-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/virtual-voices-exploring-individual-differences-in-chat-and-verbal-participation-in-virtual-meetings.json", "takeaway": "Text chat gives virtual meetings a second channel for participation. Women chatted more and men spoke more. Senior men spoke more than junior women, but senior women, unexpectedly, chatted most. Junior staff who felt psychologically safe chatted more, so valuing and moderating chat could widen who is heard." }, { "title": "Is a Return To Office a Return To Creativity? Requiring Fixed Time In Office To Enable Brainstorms and Watercooler Talk May Not Foster Research Creativity", "authors": [ "Tianna Xu", "Advait Sarkar", "Sean Rintel" ], "year": 2023, "venue": "CHIWORK 2023", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/is-a-return-to-office-a-return-to-creativity-requiring-fixed-time-in-office-to-enable-brainstorms-and-watercooler-talk-may-not-foster-research-creativity.html", "doi": "https://doi.org/10.1145/3596671.3598569", "pdf": "https://seanrintel.com/publications/is-a-return-to-office-a-return-to-creativity-requiring-fixed-time-in-office-to-enable-brainstorms-and-watercooler-talk-may-not-foster-research-creativity.pdf", "researchBrief": "https://seanrintel.com/publications/is-a-return-to-office-a-return-to-creativity-requiring-fixed-time-in-office-to-enable-brainstorms-and-watercooler-talk-may-not-foster-research-creativity.json", "takeaway": "Research creativity runs on elastic time (slow incubation through long solitary focus and rest, punctuated by problem-oriented discussions with colleagues when the work needs them). So fixed weekly office days can undermine creativity, while brainstorms and watercooler chats, the usual case for them, were not reported as drivers of it." }, { "title": "Perspectives: Creating Inclusive and Equitable Hybrid Meeting Experiences", "authors": [ "John Tang", "Kori Inkpen", "Sasa Junuzovic", "Keri Mallari", "Andrew D. Wilson", "Sean Rintel", "Shiraz Cupala", "Tony Carbary", "Abigail Sellen", "Bill Buxton" ], "year": 2023, "venue": "CSCW 2023", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/perspectives-creating-inclusive-and-equitable-hybrid-meeting-experiences.html", "doi": "https://doi.org/10.1145/3610200", "pdf": "https://seanrintel.com/publications/perspectives-creating-inclusive-and-equitable-hybrid-meeting-experiences.pdf", "researchBrief": "https://seanrintel.com/publications/perspectives-creating-inclusive-and-equitable-hybrid-meeting-experiences.json", "takeaway": "Hybrid meetings can feel more like one shared space when people appear together in one scene rather than a grid of video tiles. Seating everyone around one virtual table, with fixed places and each person's own view of the room, was preferred, though less so by remote attendees." }, { "title": "Reflecting on Hybrid Events: Learning from a Year of Hybrid Experiences", "authors": [ "Alberta A Ansah", "Adriana S Vivacqua", "Sailin Zhong", "Susanne Boll", "Marios Constantinides", "Himanshu Verma", "Abdallah El Ali", "Alina Lushnikova", "Hamed Alavi", "Sean Rintel", "Andrew L Kun", "Orit Shaer", "Anna L. Cox", "Kathrin Gerling", "Michael Muller", "Vit Rusnak", "Leticia Santos Machado", "Thomas Kosch", "CHIWORK Collective", "SIGCHI Executive Committee" ], "year": 2023, "venue": "CHI 2023", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/reflecting-on-hybrid-events-learning-from-a-year-of-hybrid-experiences.html", "doi": "https://doi.org/10.1145/3544549.3583181", "pdf": "https://seanrintel.com/publications/reflecting-on-hybrid-events-learning-from-a-year-of-hybrid-experiences.pdf", "abstract": "The COVID-19 pandemic led to a sudden shift to virtual work and events, with the last two years enabling an appropriated and rather simulated togetherness—the hybrid mode. As we return to in-person events, it is important to reflect on not only what we learned about technologies and social justice, but about the types of events we desire, and how to re-design them accordingly. This SIG aims to reflect on hybrid events and their execution: scaling them across sectors, communities, and industries; considering trade-offs when choosing technologies; studying best practices and defining measures of “success” for hybrid events; and finally, identifying and charting the wider social, ethical, and legal implications of hybrid formats. This SIG will consolidate these topics by inviting participants to collaboratively reflect on previous hybrid experiences and what can be learned from them.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "What was Hybrid? A Systematic Review of Hybrid Collaboration and Meetings Research", "authors": [ "Thomas Neumayr", "Banu Saatci", "Sean Rintel", "Clemens Nylandsted Klokmose", "Mirjam Augstein" ], "year": 2021, "venue": "arXiv", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/what-was-hybrid-a-systematic-review-of-hybrid-collaboration-and-meetings-research.html", "researchBrief": "https://seanrintel.com/publications/what-was-hybrid-a-systematic-review-of-hybrid-collaboration-and-meetings-research.json", "takeaway": "A systematic review of CSCW research finds hybrid collaboration (co-located and remote people working together) scattered under dozens of names, its asymmetries often assumed rather than studied. Most research is experimental. Problems it had already identified, like remote people becoming an out-group, resurfaced when hybrid work surged during the pandemic." }, { "title": "Hybrid Meetings in the Modern Workplace: Stories of Success and Failure", "authors": [ "Banu Saatci", "Roman Rädle", "Sean Rintel", "Kenton O'Hara", "Clemens Nylandsted Klokmose" ], "year": 2019, "venue": "CollabTech 2019", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/hybrid-meetings-in-the-modern-workplace-stories-of-success-and-failure.html", "doi": "https://doi.org/10.1007/978-3-030-28011-6_4", "pdf": "https://seanrintel.com/publications/hybrid-meetings-in-the-modern-workplace-stories-of-success-and-failure.pdf", "researchBrief": "https://seanrintel.com/publications/hybrid-meetings-in-the-modern-workplace-stories-of-success-and-failure.json", "takeaway": "Hybrid meetings succeed or fail on asymmetries of interaction (technical and social imbalances between room and remote participants). A large call with everyone on their own device, for example, ran smoothly." }, { "title": "Beyond presentation: Shared slideware control as a resource for collocated collaboration", "authors": [ "Debaleena Chattopadhyay", "Francesca Salvadori", "Kenton O'Hara", "Sean Rintel" ], "year": 2018, "venue": "Human-Computer Interaction", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/beyond-presentation-shared-slideware-control-resource-collocated-collaboration.html", "doi": "https://doi.org/10.1080/07370024.2017.1388170", "pdf": "https://seanrintel.com/publications/beyond-presentation-shared-slideware-control-resource-collocated-collaboration.pdf", "researchBrief": "https://seanrintel.com/publications/beyond-presentation-shared-slideware-control-resource-collocated-collaboration.json", "takeaway": "Shared slides can rely on 'turn-taking in control' (taking turns at steering the display, as at talk). In a small meeting where anyone could steer from their phone, people kept order by reading each other's gaze, bodily conduct and talk." }, { "title": "Office Social: Presentation Interactivity for Nearby Devices", "authors": [ "Debaleena Chattopadhyay", "Kenton O'Hara", "Sean Rintel", "Roman Radle" ], "year": 2016, "venue": "CHI 2016", "researchArea": "Hybrid Work & Meetings", "page": "https://seanrintel.com/publications/office-social-presentation-interactivity-for-nearby-devices.html", "doi": "https://doi.org/10.1145/2858036.2858337", "pdf": "https://seanrintel.com/publications/office-social-presentation-interactivity-for-nearby-devices.pdf", "researchBrief": "https://seanrintel.com/publications/office-social-presentation-interactivity-for-nearby-devices.json", "takeaway": "Cutting the 'interaction cost' of taking the floor can let presentation attendees shift fluidly between listening and contributing, such as reviewing slides on their phones before taking over the screen." }, { "title": "Avatars in mixed-reality meetings: A longitudinal field study of realistic versus cartoon facial likeness effects on communication, task satisfaction, presence, and emotional perception", "authors": [ "Georgiana Cristina Dobre", "Marta Wilczkowiak", "Marco Gillies", "Xueni Pan", "Sean Rintel" ], "year": 2025, "venue": "International Journal of Human-Computer Studies", "researchArea": "Avatars & Extended Reality", "page": "https://seanrintel.com/publications/avatars-in-mixed-reality-meetings-a-longitudinal-field-study-of-realistic-versus-cartoon-facial-likeness-effects-on-communication-task-satisfaction-presence-and-emotional-perception.html", "doi": "https://doi.org/10.1016/j.ijhcs.2025.103632", "pdf": "https://seanrintel.com/publications/avatars-in-mixed-reality-meetings-a-longitudinal-field-study-of-realistic-versus-cartoon-facial-likeness-effects-on-communication-task-satisfaction-presence-and-emotional-perception.pdf", "researchBrief": "https://seanrintel.com/publications/avatars-in-mixed-reality-meetings-a-longitudinal-field-study-of-realistic-versus-cartoon-facial-likeness-effects-on-communication-task-satisfaction-presence-and-emotional-perception.json", "takeaway": "In mixed-reality work meetings, an avatar's communicative value matters more than likeness. With cartoon faces, colleagues read each other's moods more accurately and recognised each other better over time, while realistic faces may have raised expectations their limited body language couldn't meet." }, { "title": "Avatars in mixed reality meetings: A field study of avatar facial realism on felt and perceived emotion", "authors": [ "Georgiana Cristina Dobre", "Marta Wilczkowiak", "Marco Gillies", "Sylvia Xueni Pan", "Sean Rintel" ], "year": 2024, "venue": "EMRN 2024: A Metaverse For Good", "researchArea": "Avatars & Extended Reality", "page": "https://seanrintel.com/publications/avatars-in-mixed-reality-meetings-a-field-study-of-avatar-facial-realism-on-felt-and-perceived-emotion.html", "researchBrief": "https://seanrintel.com/publications/avatars-in-mixed-reality-meetings-a-field-study-of-avatar-facial-realism-on-felt-and-perceived-emotion.json", "takeaway": "In mixed reality meetings, avatar realism cuts both ways and order matters. Co-workers who started with realistic faces felt more positive than later with cartoon faces, though this seemed to fade. Realistic faces also made colleagues' emotions harder to judge, especially for those who started with them." }, { "title": "Ecological Validity and the Evaluation of Avatar Facial Animation Noise", "authors": [ "Marta Wilczkowiak", "Ken Jakubzak", "James Clemoes", "Cornelia Treptow", "Michaela Porubanova", "Kerry Read", "Daniel McDuff", "Marina Kuznetsova", "Sean Rintel", "Mar Gonzalez-Franco" ], "year": 2024, "venue": "Workshop Series on Animation in Virtual and Augmented Environments (ANIVAE 2024)", "researchArea": "Avatars & Extended Reality", "page": "https://seanrintel.com/publications/ecological-validity-and-the-evaluation-of-avatar-facial-animation-noise.html", "pdf": "https://seanrintel.com/publications/ecological-validity-and-the-evaluation-of-avatar-facial-animation-noise.pdf", "researchBrief": "https://seanrintel.com/publications/ecological-validity-and-the-evaluation-of-avatar-facial-animation-noise.json", "takeaway": "Ecological validity changes avatar verdicts. Viewers watching a realistic conversation seemed to forgive more facial animation glitches than when judging isolated clips. But in conversation their judgements were swayed by context, culture and character, such as empathy and gender bias." }, { "title": "Nice is Different than Good: Longitudinal Communicative Effects of Realistic and Cartoon Avatars in Real Mixed Reality Work Meetings", "authors": [ "Georgiana Cristina Dobre", "Marta Wilczkowiak", "Marco Gillies", "Xueni Pan", "Sean Rintel" ], "year": 2022, "venue": "CHI EA 2022", "researchArea": "Avatars & Extended Reality", "page": "https://seanrintel.com/publications/nice-is-different-than-good-longitudinal-communicative-effects-of-realistic-and-cartoon-avatars-in-real-mixed-reality-work-meetings.html", "doi": "https://doi.org/10.1145/3491101.3519628", "pdf": "https://seanrintel.com/publications/nice-is-different-than-good-longitudinal-communicative-effects-of-realistic-and-cartoon-avatars-in-real-mixed-reality-work-meetings.pdf", "researchBrief": "https://seanrintel.com/publications/nice-is-different-than-good-longitudinal-communicative-effects-of-realistic-and-cartoon-avatars-in-real-mixed-reality-work-meetings.json", "takeaway": "Realistic avatar faces are not automatically better for communication. In mixed reality work meetings, identical body language seemed more useful on realistic faces. Yet colleagues who started with cartoon faces came to care less about appearance. So designing avatars people accept over time differs from designing ones that look nice." }, { "title": "Social Presence in Virtual Event Spaces", "authors": [ "Matthew J. Bietz", "Nitesh Goyal", "Nicole Immorlica", "Blair MacIntyre", "Andrés Monroy-Hernández", "Benjamin C. Pierce", "Sean Rintel", "Donghee Yvette Wohn" ], "year": 2022, "venue": "CHI 2022", "researchArea": "Avatars & Extended Reality", "page": "https://seanrintel.com/publications/social-presence-in-virtual-event-spaces.html", "doi": "https://doi.org/10.1145/3491101.3503713", "pdf": "https://seanrintel.com/publications/social-presence-in-virtual-event-spaces.pdf", "abstract": "It is generally acknowledged that the virtual event platforms of today do not perform satisfactorily at what is arguably their most important function: providing attendees with a sense of social presence. Social presence is the “sense of being with another” and can include ways of knowing who is in the virtual space, how others are reacting to what is happening in the space, an awareness of others’ activities and availability, and an idea of how to connect with them. Issues around presence and awareness have been perennial topics in the CHI and CSCW communities for decades. Nevertheless, the time feels ripe for a new effort with a special focus on larger-scale virtual events, given the accelerated pace of change in the socio-technological landscape and the tremendous potential impact that new insights could now have. The goal of this workshop is to bring together researchers and developers from academia and industry with a shared interest in improving the experience of virtual events to exchange insights and hopefully energize an ongoing community effort in this area.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "VR-Enabled Telepresence as a Bridge for People, Environments, and Experiences", "authors": [ "Brennan Jones", "Yaying Zhang", "Priscilla N. Y. Wong", "Sean Rintel", "Yasamin Heshmat" ], "year": 2020, "venue": "CHI 2020", "researchArea": "Avatars & Extended Reality", "page": "https://seanrintel.com/publications/vr-enabled-telepresence-as-a-bridge-for-people-environments-and-experiences.html", "pdf": "https://seanrintel.com/publications/vr-enabled-telepresence-as-a-bridge-for-people-environments-and-experiences.pdf", "researchBrief": "https://seanrintel.com/publications/vr-enabled-telepresence-as-a-bridge-for-people-environments-and-experiences.json", "takeaway": "'VR as a bridge' connects people to real places, not only virtual ones. An AR avatar on a telepresence robot seemed to help partners read gestures and gaze. But some remote users didn't identify with it, perhaps because researcher-made photorealistic avatars felt uncanny, so self-made or cartoon ones might help." }, { "title": "Bridging social distance during social distancing: Exploring social talk and remote collegiality in video conferencing", "authors": [ "Anna Bleakley", "Daniel Rough", "Justin Edwards", "Philip Doyle", "Odile Dumbleton", "Leigh Clark", "Sean Rintel", "Vincent Wade", "Benjamin R. Cowan" ], "year": 2022, "venue": "Human–Computer Interaction", "researchArea": "Future of Work & Pandemic", "page": "https://seanrintel.com/publications/bridging-social-distance-during-social-distancing-exploring-social-talk-and-remote-collegiality-in-video-conferencing.html", "doi": "https://doi.org/10.1080/07370024.2021.1994859", "pdf": "https://seanrintel.com/publications/bridging-social-distance-during-social-distancing-exploring-social-talk-and-remote-collegiality-in-video-conferencing.pdf", "researchBrief": "https://seanrintel.com/publications/bridging-social-distance-during-social-distancing-exploring-social-talk-and-remote-collegiality-in-video-conferencing.json", "takeaway": "Social talk builds collegial bonds. Working from home, video calls helped colleagues widen and deepen them by reducing physical barriers, but chat had to be scheduled. In group calls, lag and a single audio channel caused talk-overs that over-polite floor-ceding made worse." }, { "title": "Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19", "authors": [ "Rachel Bergmann", "Sean Rintel", "Nancy Baym", "Advait Sarkar", "Damian Borowiec", "Priscilla Wong", "Abigail Sellen" ], "year": 2022, "venue": "Computer-Supported Cooperative Work", "researchArea": "Future of Work & Pandemic", "page": "https://seanrintel.com/publications/meeting-the-pandemic-videoconferencing-fatigue-and-evolving-tensions-of-sociality-in-enterprise-video-meetings-during-covid-19.html", "doi": "https://doi.org/10.1007/s10606-022-09451-6", "pdf": "https://seanrintel.com/publications/meeting-the-pandemic-videoconferencing-fatigue-and-evolving-tensions-of-sociality-in-enterprise-video-meetings-during-covid-19.pdf", "researchBrief": "https://seanrintel.com/publications/meeting-the-pandemic-videoconferencing-fatigue-and-evolving-tensions-of-sociality-in-enterprise-video-meetings-during-covid-19.json", "takeaway": "The dialectic tension between getting work done and staying connected is inherent and cannot be designed away. Videoconferencing fatigue arose partly because tools and practices assumed a steady balance, making 'the meeting' a container for everything. Systems should offer recognisably different encounters and let teams experiment with their own balance." }, { "title": "The Future of Remote Work: Responses to the Pandemic", "authors": [ "Gloria Mark", "Sean Rintel", "Andrew L. Kun", "Abigail Sellen" ], "year": 2022, "venue": "Human-Computer Interaction", "researchArea": "Future of Work & Pandemic", "page": "https://seanrintel.com/publications/the-future-of-remote-work-responses-to-the-pandemic.html", "doi": "https://doi.org/10.1080/07370024.2022.2038170", "abstract": "The goal of this special issue on The New Future of Work is to provide a forum to explore where we have come from and to suggest future directions if we are to meet these challenges. This issue showcases timely and novel research on currently disrupted or evolving work practices that can enable us to reflect on how past findings shed light on our current situation, to help us prepare for a world in which work may be done very differently.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Methodology and Participation for 2020 Diary Study of Microsoft Employees Experiences in Remote Meetings During COVID-19", "authors": [ "Sean Rintel", "Priscilla Wong", "Advait Sarkar", "Abigail Sellen" ], "year": 2020, "venue": "2020-10-FOW-SIM1", "researchArea": "Future of Work & Pandemic", "page": "https://seanrintel.com/publications/methodology-and-participation-for-2020-diary-study-of-microsoft-employees-experiences-in-remote-meetings-during-covid-19.html", "pdf": "https://seanrintel.com/publications/methodology-and-participation-for-2020-diary-study-of-microsoft-employees-experiences-in-remote-meetings-during-covid-19.pdf", "researchBrief": "https://seanrintel.com/publications/methodology-and-participation-for-2020-diary-study-of-microsoft-employees-experiences-in-remote-meetings-during-covid-19.json", "takeaway": "A sudden shift in work can be studied as it unfolds by combining guided diaries with weekly polls that react to emerging findings. Each entry can pair rotating prompts with the same ratings. Rolling recruitment captured people at different stages of working from home, though most diarists dropped out early." }, { "title": "Everyday time travel: Temporal mobility and multitemporality with smartphones", "authors": [ "Roxana Morosanu Firth", "Sean Rintel", "Abigail Sellen" ], "year": 2020, "venue": "Making Time for Digital Lives: Beyond Chronotopia", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/everyday-time-travel-temporal-mobility-and-multitemporality-with-smartphones.html", "pdf": "https://seanrintel.com/publications/everyday-time-travel-temporal-mobility-and-multitemporality-with-smartphones.pdf", "researchBrief": "https://seanrintel.com/publications/everyday-time-travel-temporal-mobility-and-multitemporality-with-smartphones.json", "takeaway": "Smartphones, the authors' most precise clocks, also let people act on time within the rush of acceleration. Through 'temporal mobility' they jump from a rushed present to past photos or future plans. Through 'media multitemporality' they record ordinary moments now as future nostalgia, so the present feels worth more." }, { "title": "The 'interrogative gaze': Making video calling and messaging 'accountable'", "authors": [ "Richard Harper", "Sean Rintel", "Rod Watson", "Kenton O'Hara" ], "year": 2017, "venue": "Pragmatics", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/interrogative-gaze-making-video-calling-messaging-accountable.html", "researchBrief": "https://seanrintel.com/publications/interrogative-gaze-making-video-calling-messaging-accountable.json", "takeaway": "Video calling carries an 'interrogative gaze' (a right to look purposefully that relationships grant), which is why a mother can ask to see your new room. Because that gaze can confine talk to what is visible, avoiding video becomes a reasonable choice people can account for." }, { "title": "The Tyranny of the Everyday in Mobile Video Messaging", "authors": [ "Sean Rintel", "Richard Harper", "Kenton O'Hara" ], "year": 2016, "venue": "CHI 2016", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/the-tyranny-of-the-everyday-in-mobile-video-messaging.html", "doi": "https://doi.org/10.1145/2858036.2858042", "pdf": "https://seanrintel.com/publications/the-tyranny-of-the-everyday-in-mobile-video-messaging.pdf", "researchBrief": "https://seanrintel.com/publications/the-tyranny-of-the-everyday-in-mobile-video-messaging.json", "takeaway": "Video-only messaging suits crafted, gift-like exchanges but imposes a 'tyranny of the everyday'. With every turn on camera, being ordinary takes effort, so many return to lighter apps." }, { "title": "Ad hoc adaptability in video-calling", "authors": [ "Sean Rintel", "Kenton O'Hara", "Behnaz Rostami Yeganeh", "Roman Rädle" ], "year": 2015, "venue": "ITS'2015 - Workshop on Interacting with Multi-Device Ecologies in the Wild", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/ad-hoc-adaptability-in-video-calling.html", "pdf": "https://seanrintel.com/publications/ad-hoc-adaptability-in-video-calling.pdf", "researchBrief": "https://seanrintel.com/publications/ad-hoc-adaptability-in-video-calling.json", "takeaway": "Cross-device interaction (bringing whatever devices are at hand into a call) can expand what people do in remote and hybrid meetings, because many sharing needs cannot be planned. But it needs 'seamful' connections that everyone, including remote participants, can see." }, { "title": "Conversation Analysis of Video-Mediated Communication: Interactional Repair of Distortion in Long-Distance Couples' Video Calls", "authors": [ "Sean Rintel" ], "year": 2015, "venue": "Rintel, S. (2015). Conversation Analysis of Video-Mediated Communication: Interactional Repair of Distortion in Long-Distance Couples’ Video Calls. Sage Research Methods. DOI: http://dx.doi.org/10.4135/9781473947481", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/conversation-analysis-of-video-mediated-communication-interactional-repair-of-distortion-in-long-distance-couples-video-calls.html", "doi": "https://doi.org/10.4135/9781473947481", "researchBrief": "https://seanrintel.com/publications/conversation-analysis-of-video-mediated-communication-interactional-repair-of-distortion-in-long-distance-couples-video-calls.json", "takeaway": "Conversation analysis can show how people repair video-call distortions, such as garbled, frozen or missing sound and picture, in their talk. This exemplar teaches the method using recorded video calls of long-distance couples." }, { "title": "Me For You: Lessons About Everyday Video Messaging From Skype Qik", "authors": [ "Sean Rintel", "Richard Harper", "Rod Watson", "Kenton O'Hara" ], "year": 2015, "venue": "CHI 2015", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/me-for-you-lessons-about-everyday-video-messaging-from-skype-qik.html", "pdf": "https://seanrintel.com/publications/me-for-you-lessons-about-everyday-video-messaging-from-skype-qik.pdf", "researchBrief": "https://seanrintel.com/publications/me-for-you-lessons-about-everyday-video-messaging-from-skype-qik.json", "takeaway": "Video-only messaging invites 'Me For You' (crafting oneself as worth watching for someone close). That makes treasured gifts, like singing for an overseas best friend, but imposes a 'tyranny of the ordinary' on everyday chat. Every message and reply must be worth watching, so one pair switched to text." }, { "title": "Omnirelevance in Technologised Interaction: Couples Coping with Video Calling Distortions", "authors": [ "Sean Rintel" ], "year": 2015, "venue": "R. Fitzgerald & W. Housley (Eds.) Membership categorization analysis: Studies of social knowledge in action", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/omnirelevance-in-technologised-interaction-couples-coping-with-video-calling-distortions.html", "pdf": "https://seanrintel.com/publications/omnirelevance-in-technologised-interaction-couples-coping-with-video-calling-distortions.pdf", "researchBrief": "https://seanrintel.com/publications/omnirelevance-in-technologised-interaction-couples-coping-with-video-calling-distortions.json", "takeaway": "Omnirelevance (a context always available to settle what a moment means) helps video-calling couples handle glitches. Blaming the technology heads off a relational misreading of garbled audio, and invoking the relationship turns frozen video into teasing, because glitches draw attention to who they are together." }, { "title": "SonicAIR: Supporting independent living with reciprocal ambient audio awareness", "authors": [ "Hanif Baharin", "Stephen Viller", "Sean Rintel" ], "year": 2015, "venue": "ACM Transactions on Computer-Human Interaction", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/sonicair-supporting-independent-living-with-reciprocal-ambient-audio-awareness.html", "doi": "https://doi.org/10.1145/2754165", "pdf": "https://seanrintel.com/publications/sonicair-supporting-independent-living-with-reciprocal-ambient-audio-awareness.pdf", "researchBrief": "https://seanrintel.com/publications/sonicair-supporting-independent-living-with-reciprocal-ambient-audio-awareness.json", "takeaway": "Sharing everyday rhythms could ease the isolation of older people living alone. When kitchen activity in one home played as sounds in a friend's or relative's home, people heard routines rather than single sounds. They built comforting stories about each other and sometimes adjusted their own behaviour out of care." }, { "title": "From lifeguard to bitch: How a story character becomes a promiscuous category in a couple's video call", "authors": [ "Richard Fitzgerald", "Sean Rintel" ], "year": 2013, "venue": "Australian Journal of Communication", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/from-lifeguard-to-bitch-the-problem-of-promiscuous-categories-in-story-telling-via-video-chat-by-a-long-distance-couple.html", "pdf": "https://seanrintel.com/publications/from-lifeguard-to-bitch-the-problem-of-promiscuous-categories-in-story-telling-via-video-chat-by-a-long-distance-couple.pdf", "researchBrief": "https://seanrintel.com/publications/from-lifeguard-to-bitch-the-problem-of-promiscuous-categories-in-story-telling-via-video-chat-by-a-long-distance-couple.json", "takeaway": "Story characters can become 'promiscuous categories' in a couple's talk. When a teller leaves a character's relevance ambiguous, a partner can recast them through 'our relationship', which is always available. So a friendly lifeguard in a boyfriend's pool story became someone he had to account for as her partner." }, { "title": "Rhythms of the Domestic Soundscape: Ethnomethodological Soundwalks for Phatic Technology Design", "authors": [ "Hanif Baharin", "Sean Rintel", "Stephen Viller" ], "year": 2013, "venue": "INTERACT 2013, Part IV, LNCS 8120", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/rhythms-domestic-soundscape-ethnomethodological-soundwalks-phatic-technology-design.html", "pdf": "https://seanrintel.com/publications/rhythms-domestic-soundscape-ethnomethodological-soundwalks-phatic-technology-design.pdf", "researchBrief": "https://seanrintel.com/publications/rhythms-domestic-soundscape-ethnomethodological-soundwalks-phatic-technology-design.json", "takeaway": "Even for people living alone, a home's soundscape can sound peopled. Everyday sounds are heard as neighbours' routines and woven into stories. Because people build such stories from limited cues, connection-building ('phatic') technologies can add sparse new sounds and rhythms that invite the same storytelling." }, { "title": "Tech-tied or tongue-tied? Technological versus social trouble in relational video calling", "authors": [ "Sean Rintel" ], "year": 2013, "venue": "HICSS'46", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/tech-tied-or-tongue-tied-technological-versus-social-trouble-in-relational-video-calling.html", "doi": "https://doi.org/10.1109/HICSS.2013.512", "pdf": "https://seanrintel.com/publications/tech-tied-or-tongue-tied-technological-versus-social-trouble-in-relational-video-calling.pdf", "researchBrief": "https://seanrintel.com/publications/tech-tied-or-tongue-tied-technological-versus-social-trouble-in-relational-video-calling.json", "takeaway": "Telling technological from social trouble is relational work on video calls. Couples can recast inattention as trouble hearing, or a reply that sounds like forgetting as the connection breaking up. It works, if both accept it, because technology is easy to blame and only the listener knows what they heard." }, { "title": "Video Calling in Long-Distance Relationships: The Opportunistic use of Audio/Video Distortions as a Relational Resource", "authors": [ "Sean Rintel" ], "year": 2013, "venue": "The Electronic Journal of Communication / La Revue Electronic de Communication (EJC/REC)", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/video-calling-in-long-distance-relationships-the-opportunistic-use-of-audiovideo-distortions-as-a-relational-resource.html", "pdf": "https://seanrintel.com/publications/video-calling-in-long-distance-relationships-the-opportunistic-use-of-audiovideo-distortions-as-a-relational-resource.pdf", "researchBrief": "https://seanrintel.com/publications/video-calling-in-long-distance-relationships-the-opportunistic-use-of-audiovideo-distortions-as-a-relational-resource.json", "takeaway": "Long-distance couples can turn audio and video glitches into intimacy. In 'technologized interaction', technology frames but doesn't determine talk, so choppy sound or frozen video became cover for playful teasing. Glitches are not simply failures but part of how couples conduct their relationships through technology." }, { "title": "Conversational management of network trouble perturbations in personal videoconferencing", "authors": [ "Sean Rintel" ], "year": 2010, "venue": "OZCHI 2010", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/conversational-management-of-network-trouble-perturbations-in-personal-videoconferencing.html", "doi": "https://doi.org/10.1145/1952222.1952288", "pdf": "https://seanrintel.com/publications/conversational-management-of-network-trouble-perturbations-in-personal-videoconferencing.pdf", "abstract": "Domestic personal videoconferencing (PV) is vulnerable to network trouble perturbations. This paper shows that long-distance couples treat perturbations as a matter of social management as much as technological resolution. Three management strategies are illustrated: technology-oriented remedies, content-oriented remedies, and non-remedial accounts for trouble. All three involve collaborative work to account for the effect of technology on conversational continuity and the relationship.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Maximizing environmental validity: remote recording of desktop videoconferencing", "authors": [ "Sean Rintel" ], "year": 2007, "venue": "HCII 2007", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/maximizing-environmental-validity-remote-recording-of-desktop-videoconferencing.html", "doi": "https://doi.org/10.1007/978-3-540-73105-4_100", "pdf": "https://seanrintel.com/publications/maximizing-environmental-validity-remote-recording-of-desktop-videoconferencing.pdf", "researchBrief": "https://seanrintel.com/publications/maximizing-environmental-validity-remote-recording-of-desktop-videoconferencing.json", "takeaway": "Maximizing environmental validity (studying real use in its real setting) is a process of elimination. Each recording option is judged by how much it intrudes and what it costs. Home video calls were best recorded by the researcher's computer sitting silently in each group call, leaving people comfortably themselves." }, { "title": "Time Will Tell: Ambiguous Non-Responses on Internet Relay Chat", "authors": [ "Sean Rintel", "Jeffery Pittam", "Joan Mulholland" ], "year": 2003, "venue": "The Electronic Journal of Communication / La Revue Electronic de Communication", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/time-will-tell-ambiguous-non-responses-on-internet-relay-chat.html", "pdf": "https://seanrintel.com/publications/time-will-tell-ambiguous-non-responses-on-internet-relay-chat.pdf", "researchBrief": "https://seanrintel.com/publications/time-will-tell-ambiguous-non-responses-on-internet-relay-chat.json", "takeaway": "Chat users may extend conversation analysis's 'pursuing a response'. When silence might be lag rather than being ignored, they often reconnect, re-greet and check connections, because system-occasioned silences look like human ones." }, { "title": "First things first: Internet Relay Chat openings", "authors": [ "Sean Rintel", "Joan Mulholland", "Jeffery Pittam" ], "year": 2001, "venue": "Journal of Computer-Mediated Communication", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/first-things-first-internet-relay-chat-openings.html", "pdf": "https://seanrintel.com/publications/first-things-first-internet-relay-chat-openings.pdf", "researchBrief": "https://seanrintel.com/publications/first-things-first-internet-relay-chat-openings.json", "takeaway": "When people join an online chat channel, they greet creatively to sort out who speaks first. They must, because unlike a ringing phone, the automatic notice that someone has joined calls on nobody to answer. Many openings fail." }, { "title": "Strangers in a Strange Land: Interaction Management on Internet Relay Chat", "authors": [ "Sean Rintel", "Jeffery Pittam" ], "year": 1997, "venue": "Human Communication Research", "researchArea": "Technology & Relationships", "page": "https://seanrintel.com/publications/strangers-in-a-strange-land-interaction-management-on-internet-relay-chat.html", "doi": "https://doi.org/10.1111/j.1468-2958.1997.tb00408.x", "pdf": "https://seanrintel.com/publications/strangers-in-a-strange-land-interaction-management-on-internet-relay-chat.pdf", "researchBrief": "https://seanrintel.com/publications/strangers-in-a-strange-land-interaction-management-on-internet-relay-chat.json", "takeaway": "Text chat need not be impersonal. Internet Relay Chat users adapted the greetings and farewells that build relationships face to face, typing out gestures like hugs, though in looser order. Strangers found it harder to start conversations, because only a name appears, so some resorted to risky attention-getting." }, { "title": "Politeness Strategies in the Design of Voice Agents for Mental Health", "authors": [ "Joseph Newbold", "Gavin Doherty", "Sean Rintel", "Anja Thieme" ], "year": 2019, "venue": "CHI 2019 Workshop", "researchArea": "Conversation Analysis & Discourse", "page": "https://seanrintel.com/publications/politeness-strategies-in-the-design-of-voice-agents-for-mental-health.html", "pdf": "https://seanrintel.com/publications/politeness-strategies-in-the-design-of-voice-agents-for-mental-health.pdf", "researchBrief": "https://seanrintel.com/publications/politeness-strategies-in-the-design-of-voice-agents-for-mental-health.json", "takeaway": "Mental health voice agents can word mood questions to appeal to people's wish to feel wanted, as a caring companion ('I would love to know…'). Or they can appeal to the wish not to be imposed on, as a neutral assistant. Caring wording risks implying empathy the agent lacks." }, { "title": "Membership Categorisation Analysis. Technologies of social action", "authors": [ "Richard Fitzgerald", "William Housley", "Sean Rintel" ], "year": 2017, "venue": "Journal of Pragmatics", "researchArea": "Conversation Analysis & Discourse", "page": "https://seanrintel.com/publications/membership-categorisation-analysis-technologies-social-action.html", "doi": "https://doi.org/10.1016/j.pragma.2017.07.012", "pdf": "https://seanrintel.com/publications/membership-categorisation-analysis-technologies-social-action.pdf", "abstract": "The origin of this special issue was a panel organised at the International Institute of Ethnomethodology and Conversation Analysis (IIEMCA) on Membership Categorisation Analysis (MCA), held at Kolding in Denmark in 2015. The panel, in memory of Stephen Hester who died in 2014, brought together a number of researchers to discuss the current state of the field and present new directions in research in MCA. Building on the pioneering work of Harvey Sacks and the later work of Hester and others the special issue highlights the contemporary development of MCA as a rigorous empirical approach to the study of situated identity within the flow of social interaction. The papers, placed at the intersection between pragmatics and sociology in examining multiple sequentially organised layers of category work, examine the organisation of social knowledge and knowledge entitlement, of moral ordering and the deployment of social norms, but also new and emergent areas of interest around spatial and embodied social action within the frame of technology and technologies of interaction.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "Reorienting categories as a members' phenomena", "authors": [ "Richard Fitzgerald", "Sean Rintel" ], "year": 2016, "venue": "Discursive psychology: Classic and contemporary studies", "researchArea": "Conversation Analysis & Discourse", "page": "https://seanrintel.com/publications/reorienting-categories-as-a-members-phenomena.html", "pdf": "https://seanrintel.com/publications/reorienting-categories-as-a-members-phenomena.pdf", "researchBrief": "https://seanrintel.com/publications/reorienting-categories-as-a-members-phenomena.json", "takeaway": "Categories are social actions in talk, not schemas in the head. People describe the same thing differently for different purposes, as teenagers and police might a station wagon, so categorisation must be studied in real talk. Edwards' reading of Sacks brought this into discursive psychology, which feeds membership categorisation analysis." }, { "title": "Making sense of big text: A visual-first approach for analysing text data using Leximancer and Discursis", "authors": [ "Daniel Angus", "Sean Rintel", "Janet Wiles" ], "year": 2013, "venue": "International Journal of Social Research Methodology", "researchArea": "Conversation Analysis & Discourse", "page": "https://seanrintel.com/publications/making-sense-of-big-text-a-visual-first-approach-for-analysing-text-data-using-leximancer-and-discursis.html", "doi": "https://doi.org/10.1080/13645579.2013.774186", "pdf": "https://seanrintel.com/publications/making-sense-of-big-text-a-visual-first-approach-for-analysing-text-data-using-leximancer-and-discursis.pdf", "researchBrief": "https://seanrintel.com/publications/making-sense-of-big-text-a-visual-first-approach-for-analysing-text-data-using-leximancer-and-discursis.json", "takeaway": "Visual-first text analytics turns visualisation from end-stage output into the start of analysis. Software maps a large text's themes and how topics recur over time, and researchers interpret and adjust those relationships rather than hand-coding them. This can reveal subtle patterns and make concept lists reproducible." }, { "title": "What’s going on here? The pedagogy of a data analysis session", "authors": [ "J. Harris", "M. Theobald", "S. Danby", "E. Reynolds", "Sean Rintel", "Transcript Analysis Group (TAG)" ], "year": 2011, "venue": "Reshaping Doctoral Education: International Approaches and Pedagogies", "researchArea": "Conversation Analysis & Discourse", "page": "https://seanrintel.com/publications/whats-going-on-here-the-pedagogy-of-a-data-analysis-session.html", "doi": "https://doi.org/10.4324/9780203142783", "pdf": "https://seanrintel.com/publications/whats-going-on-here-the-pedagogy-of-a-data-analysis-session.pdf", "researchBrief": "https://seanrintel.com/publications/whats-going-on-here-the-pedagogy-of-a-data-analysis-session.json", "takeaway": "In Conversation Analysis data analysis sessions, expertise is a fluid, shared achievement. Spotting something in the data, not seniority, earned the floor, so newcomers could hold it while others helped build their observation across turns. Experts kept their status by closing these sequences with 'so'-prefaced summaries adding technical analytic terms." }, { "title": "Practices for reporting and responding to test results during medical consultations: Enacting the roles of paternalism and independent expertise", "authors": [ "Anita Pomerantz", "Sean Rintel" ], "year": 2004, "venue": "Discourse Studies", "researchArea": "Conversation Analysis & Discourse", "page": "https://seanrintel.com/publications/practices-for-reporting-and-responding-to-test-results-during-medical-consultations-enacting-the-roles-of-paternalism-and-independent-expertise.html", "doi": "https://doi.org/10.1177/1461445604039437", "pdf": "https://seanrintel.com/publications/practices-for-reporting-and-responding-to-test-results-during-medical-consultations-enacting-the-roles-of-paternalism-and-independent-expertise.pdf", "researchBrief": "https://seanrintel.com/publications/practices-for-reporting-and-responding-to-test-results-during-medical-consultations-enacting-the-roles-of-paternalism-and-independent-expertise.json", "takeaway": "Doctor and patient roles, from paternalism (relying on the doctor's verdict) to independent expertise (reading one's own results), are negotiated turn by turn. Giving the actual reading, not just a verdict, invites patients to interpret their own health, because each report implies what they should know." }, { "title": "Ripples of mediatization: Social media and the exposure of the pool interview", "authors": [ "Sean Rintel", "Daniel Angus", "Richard Fitzgerald" ], "year": 2016, "venue": "Discourse, Context, and Media", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/ripples-of-mediatization-social-media-and-the-exposure-of-the-pool-interview.html", "doi": "https://doi.org/10.1016/j.dcm.2015.10.003", "pdf": "https://seanrintel.com/publications/ripples-of-mediatization-social-media-and-the-exposure-of-the-pool-interview.pdf", "researchBrief": "https://seanrintel.com/publications/ripples-of-mediatization-social-media-and-the-exposure-of-the-pool-interview.json", "takeaway": "Social media can expose how politicians and journalists co-produce news. When video of an interview recorded for several broadcasters showed a politician giving the same answer to six questions, built to survive editing, it went viral. Yet commentators mostly mocked him or defended their profession instead of questioning that routine." }, { "title": "Australian Social Media Trends", "authors": [ "John Harrison", "Sean Rintel", "Elizabeth Mitchell" ], "year": 2014, "venue": "Social Media in Asia.", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/social-media-in-australia.html", "pdf": "https://seanrintel.com/publications/social-media-in-australia.pdf", "researchBrief": "https://seanrintel.com/publications/social-media-in-australia.json", "takeaway": "Social media spread rapidly in Australia, whose vast distances have long encouraged early adoption of communication technologies. But media law, built for the bounded, organisation-tied world of traditional media, sits in unresolved conflict with it. Online outrage over a murder case, for example, at times threatened the prosecution." }, { "title": "Crisis Memes: The Importance of Templatability to Internet Culture and Freedom of Expression", "authors": [ "Sean Rintel" ], "year": 2013, "venue": "Australasian Journal of Popular Culture", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/crisis-memes-the-importance-of-templatability-to-internet-culture-and-freedom-of-expression.html", "doi": "https://doi.org/10.1386/ajpc.2.2.253_1", "pdf": "https://seanrintel.com/publications/crisis-memes-the-importance-of-templatability-to-internet-culture-and-freedom-of-expression.pdf", "researchBrief": "https://seanrintel.com/publications/crisis-memes-the-importance-of-templatability-to-internet-culture-and-freedom-of-expression.json", "takeaway": "Online memes rely on templatability. Crisis memes refill familiar templates to comment on power, disasters and online commentary itself alongside the news, giving people a public voice outside traditional media that restrictive copyright may threaten." }, { "title": "Facebook in the university workplace", "authors": [ "Aurora Francois", "Aparna Hebbani", "Sean Rintel" ], "year": 2013, "venue": "Media International Australia", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/facebook-in-the-university-workplace.html", "pdf": "https://seanrintel.com/publications/facebook-in-the-university-workplace.pdf", "researchBrief": "https://seanrintel.com/publications/facebook-in-the-university-workplace.json", "takeaway": "In a permissive university workplace, surveyed staff mostly described Facebook at work as a self-regulated, legitimate break rather than a work tool. Many saw a ban as distrust of their autonomy." }, { "title": "Book Review: Crystal, D., Internet Linguistics: A Student Guide", "authors": [ "Sean Rintel" ], "year": 2011, "venue": "Australian Review of Applied Linguistics", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/book-review-crystal-d-internet-linguistics-a-student-guide.html", "doi": "https://doi.org/10.1075/aral.35.2.07rin", "pdf": "https://seanrintel.com/publications/book-review-crystal-d-internet-linguistics-a-student-guide.pdf", "abstract": "I approached this book as a teacher of novices, taking seriously David Crystal’s proposition that Internet Linguistics: A Student Guide is an introduction to a nascent field for someone with no subject-matter knowledge beyond raw experience and no language research expertise beyond simple thematic analysis. From that perspective, Crystal succeeds in building an easily grasped overview of the way in which the linguistic discipline might approach the Internet as a principled research enterprise.", "note": "No research brief; the page has the abstract and links to the paper." }, { "title": "The Evolution of Fail Pets: Strategic Whimsy and Brand Awareness in Error Messages", "authors": [ "Sean Rintel" ], "year": 2011, "venue": "UX Magazine", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/the-evolution-of-fail-pets-strategic-whimsy-and-brand-awareness-in-error-messages.html", "pdf": "https://seanrintel.com/publications/the-evolution-of-fail-pets-strategic-whimsy-and-brand-awareness-in-error-messages.pdf", "researchBrief": "https://seanrintel.com/publications/the-evolution-of-fail-pets-strategic-whimsy-and-brand-awareness-in-error-messages.json", "takeaway": "Error messages are brand moments, because failure stirs emotion. Cute mascots like Twitter's Fail Whale showed care and earned publicity, but the more memorable, the more they tied the brand to failure. So designs seem to have moved to generic faces and robots that point less to the brand." }, { "title": "Online Television Forums: Interactivity, Access, and Transactional Space", "authors": [ "Susan McKay", "Sean Rintel" ], "year": 2001, "venue": "The Electronic Journal of Communication / La Revue Electronic de Communication", "researchArea": "Internet & Digital Culture", "page": "https://seanrintel.com/publications/online-television-forums-interactivity-access-and-transactional-space.html", "pdf": "https://seanrintel.com/publications/online-television-forums-interactivity-access-and-transactional-space.pdf", "researchBrief": "https://seanrintel.com/publications/online-television-forums-interactivity-access-and-transactional-space.json", "takeaway": "Online TV forums can extend media interactivity, giving viewers more immediate access to programs, celebrities and each other, but inside the network's commercial transactional space. Networks run forums for cheap content and publicity, and moderators gatekeep access, so viewers often queue to question guests." } ] }