Domestic personal videoconferencing (PV) is vulnerable to network trouble perturbations. This paper shows that long-distance couples treat perturbations as a matter of social management as much as technological resolution. Three management strategies are illustrated: technology-oriented remedies, content-oriented remedies, and non-remedial accounts for trouble. All three involve collaborative work to account for the effect of technology on conversational continuity and the relationship.
BibTeX
@inproceedings{rintel2010conversational,
author = {Rintel, Sean},
title = {Conversational management of network trouble perturbations in personal videoconferencing},
organization = {ACM},
booktitle = {OZCHI 2010},
year = {2010},
month = {November},
url = {https://doi.org/10.1145/1952222.1952288},
doi = {10.1145/1952222.1952288},
}