Authors: Jenna Butler, Mihaela Vorvoreanu, Rebecca Janßen, Abigail Sellen, Nicole Immorlica, Brent Hecht, Jaime Teevan, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Daniel G. Goldstein, Dave Brown, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Hugo Romat, Ian Drosos, Jack Williams, Jacki O'Neill, Jake Hofman, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Ken Hinckley, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Michael Bentley, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Nathalie Henry Riche, Samuel Maina, Sean Rintel, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
As Microsoft approaches its 50th anniversary, the landscape of work continues to evolve at an unprecedented pace. The past year has marked a pivotal shift, moving from predictions and controlled lab studies to the real-world implementation and impact of new technologies. These advancements, built on decades of research and development, are beginning to yield tangible results, offering a clearer view of how generative AI is reshaping the way work gets done. This fourth edition builds on the foundation of the previous reports but is distinct in its emphasis on lessons learned from real-world applications. Over the past year, organizations have begun deploying generative AI at scale, revealing both its promise and its challenges.
BibTeX
@techreport{butler2024microsoft,
author = {Butler, Jenna and Vorvoreanu, Mihaela and Janßen, Rebecca and Sellen, Abigail and Immorlica, Nicole and Hecht, Brent and Teevan, Jaime and Troy, Adam and Sarkar, Advait and Farach, Alex and Chouldechova, Alex and Olteanu, Alexandra and Cambon, Alexia and Radhakrishna, Arjun and Roseway, Asta and Zorn, Ben and Goldstein, Daniel G. and Brown, Dave and Joshi, Dhruv and Cutrell, Ed and Kiciman, Emre and Ramos, Gonzalo and Soares, Gustavo and Wallach, Hanna and Romat, Hugo and Drosos, Ian and Williams, Jack and O'Neill, Jacki and Hofman, Jake and Hernandez, Javier and Wortman Vaughan, Jennifer and Suh, Jina and Tang, John and Edwards, Justin and Bali, Kalika and Hinckley, Ken and Inkpen, Kori and Madhavan, Krishna and Bulman, Laylah and Reicherts, Leon and Tankelevitch, Lev and Yang, Longqi and Mott, Martez and Bentley, Michael and Ochieng, Millicent and Muchai, Mercy and Baym, Nancy and Abdulhamid, Najeeb and Marquardt, Nicolai and Henry Riche, Nathalie and Maina, Samuel and Rintel, Sean and Iqbal, Shamsi and Lindley, Siân and Nyairo, Stephanie and Blodgett, Su Lin and Gulwani, Sumit and Sitaram, Sunayana and Le, Vu},
editor = {Butler, Jenna and Vorvoreanu, Mihaela and Janßen, Rebecca and Sellen, Abigail and Immorlica, Nicole and Hecht, Brent and Teevan, Jaime},
title = {Microsoft New Future of Work Report 2024},
institution = {Microsoft},
year = {2024},
month = {December},
url = {https://www.microsoft.com/en-us/research/publication/microsoft-new-future-of-work-report-2024/},
number = {MSR-TR-2024-56},
}